My negative review was mainly do to the rate change they keep sending estimate of the loan closing documents. Me unaware, once the rate went up a whole percentage point they decided to lock the rate costing me 1% on this mortgage which was a big deal. Also lest than a hour before closing he emails changes to the closing amounts. what if i had never read that email before going to close. I was just just not happy with how this was handled. But, i have the Home and I'm moving on
Response from Veterans United
Hi Keith,
I’m really sorry to hear about the frustration you experienced with your rate lock and the last-minute changes before closing. I can only imagine how upsetting it must have been to see your rate increase by a full percentage point and to feel caught off guard so close to the finish line. That’s not the kind of experience we want anyone to have when buying a home.
It sounds like there were some breakdowns in communication on our end that made an already complex process even more stressful, and I truly apologize for that. Buying a home is a big deal, and your concerns about the rate change and last-minute closing adjustments are completely valid.
If you’re willing, my team would love the chance to look into what happened here so we can learn from this and do better in the future. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We really appreciate your feedback, and hope you’re settling into your new home despite the challenges along the way.
This was a smooth process!
I was in a very bad place and did not know where to go or what to do. I saw an advertisement about the Veterans United homeowner program and decided to take a chance. I was greeted by Rusty Burney and this guy was amazing. He helped me through the whole process, even when I was tired of my to-do list his encouragement helps me get through. I am now a proud veteran homeowner. His team was absolutely awesome as well, what a team!!!. Thank you so very much
What a great team and company. I was just looking to see if I qualified, 1 month later I am moving into my very first home. Love it!
I just want to thank Veterans United for working with me and allowing me to achieve my goals.
This is my third time working with Veterans United. The app makes getting paperwork to the team very efficient and easy. You can sign your paperwork at a moment’s notice.
Great team... Good experience overall it took me a month to close everything went smooth a fast.. love veterans united..will recommend it to friends and families...
Veterans United definitely has the true interest of the Veteran at heart. They don’t give up on the process even if there are things that may prevent themselves. The guidance to help improve the buying process is outstanding. You’re not treated as just another mortgage loan, you’re treated like family. Finally when the loan is approved they’re just as excited as you are to be a home owner.
Jason, Jens, and the whole team were very helpful. I came to them in kind of a pickle since I was running out of time before PCSing and I was trying to get a long-term place since I was tired of renting. I appreciate the opportunity to own, especially in todays age where so many Americans are unable to. Thank you all for helping me make that come true, until next time.- Miguel Bermeo
Veterans United Home Loans exceeded all my expectations! From start to finish, the entire process was seamless, and their team went above and beyond to ensure everything was clear and stress-free. They truly understand the unique needs of veterans and are committed to delivering exceptional service.My loan officer was knowledgeable, patient, and always available to answer my questions, no matter how small. The communication was excellent, with regular updates to keep me informed every step of the way. Their dedication to helping veterans achieve homeownership is unmatched.If you’re a veteran looking for a trusted partner in your home-buying journey, I can’t recommend Veterans United enough. They made what could have been a complicated process feel effortless and treated me with the utmost respect and care. Five stars all the way!
I was really expecting the prices of buying a home to be more time consuming. The To-Do list kept me focused and less overwhelmed. Each of the team members that I worked with were awesome people.
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If you want good communication, Veterans United representatives who truly act as your advocates, and on-time delivery, Veterans United is the lender of choice. I've always believed in the cliche, Do what you say and say what you do. Veterans United lives and breathes it every day. I am very thankful for the opportunity of homeownership. Admittedly a few years ago, I never thought I would be in this position and Veterans United made it happen. Thank you. I’d like to thank Megan and Michael for helping me achieve homeownership again after 15 years of renting. I love my new home and the mortgage payment is less than the current rent I was paying. Excellent communication and Megan was truly an advocate through the process. Hats off to the team at Veterans United Home Loans. I will never look at my service as an individual accomplishment. I was successful because of those around me. So for everyone I encountered in the Air Force, thank you for making this home possible.
100% reccomend Veterans United to any veteran lost in the house hunting world. It seemed like I uploaded a million documents on the app so that was a drawback. But overall the experience was an outstanding experience.
