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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,570

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Great experience

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

0.5 out of 5 Stars

First and foremost, any business or organization that has "Veterans" in its name better treat us right and not like some number.
While seeking a contruction loan to final permanent mortgage may have differences from your typical home loan, there are some requirements that should never change between the two. For example, proof of military servicev (DD214), earning statements and home insurance.
The underwriter could have provided a list of documents from the start that they might need. Having a short notice request for information and documents impacts a hopeful and positive outcome.
Three days on the day of closing the closing statement came in via Fedex. Upon review I had questions but couls not get anyone from the loan team to respond. The closing date was also the last date our rate couls be locked in. When I met with the title company assisting with our closing Ibwas informed I still owed them receipts. Our rep with title company said nothing from Veterans United had come in yet. This continued for 4 hours until we finally left. On our way home we received a call asking us if we were still at the title company. They asked us to go back as they finally had everything worked out with closing documents. We had arranged with the title company to come back a noon the next day. That following day we were finLly able to close on our permanent mortgage. It was the worst experience that we havw ever experienced in our home buying efforts. Consistent and timely communication are what keeps the process moving. Lastly, at no time should a loan team be completely out of the net and on vacation without a solid support team to back them up.
I have also shared our experience with another veteran who dropped Veterans United services due to poor communication.

Response from Veterans United

Carl,

I'm so sorry and want you to know we care. Our Client Advocates are available to help however we can. We appreciate any additional feedback you'd like to share with us. Please reach out to us and we'll give everything another set of eyes.

Very sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend
headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend
headshot image of Nathan C. Groves

Loan Officer: Nathan C. Groves

NMLS# 1096165

5 out of 5 Stars
Would Recommend
headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

4.5 out of 5 Stars
Would Recommend
headshot image of William Reschke

Loan Officer: William Reschke

NMLS# 2042066

5 out of 5 Stars
Would Recommend

Veterans United gave us an incredible experience. They made it so smooth for our first home buying experience. They even remembered we had a dog and sent gift for her! They went above and beyond to help us. They were ALWAYS available and so knowledgeable. They took their time to answer every question and walk us through the steps. Our loan officer helped us on a weekend when we needed to quickly put an offer on a house, and in the evening when we needed to close quickly. Literally, he was always available and we are so appreciative. We can't thank VU, our loan officer and his Team enough for all the help they gave us.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend

Wonderful people, very helpful.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend

Every team member was absolutely fantastic! From beginning to end, we never felt left out. This was our best experience with VU yet!

headshot image of Shane Martin

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
headshot image of Nicholas Vance

Loan Officer: Nicholas Vance

NMLS# 2146716

4 out of 5 Stars
Would Recommend
headshot image of Forest Nenninger

Loan Officer: Forest Nenninger

NMLS# 1284729

5 out of 5 Stars
Would Recommend
headshot image of Devin Abel

Loan Officer: Devin Abel

NMLS# 1925466

4.5 out of 5 Stars
Would Recommend
headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

As a first-time home buyer, the team made our home buying experience easy. They walked us through the whole process and were with us the entire time.

headshot image of Mark Reid

Loan Officer: Mark Reid

NMLS# 1619795

5 out of 5 Stars
Would Recommend
headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Veterans United is hands down one of the best loan providers when purchasing a home. Exemplary customer service and great services offered throughout the process makes things so much easier. Highly recommend!!!!

headshot image of Joshua Schultz

Loan Officer: Joshua Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

I have purchased several homes and this has been my best experience 😊

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend

Thank you, the great team of Veterans United. You made my wish of buying a house to make a home.

headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

4 out of 5 Stars
Would Recommend

A lot of issues with documentation requirements and duplicate data requests. Documentation requests were very nit-picky and difficult to get handled.

headshot image of Anna Koepke

Loan Officer: Anna Koepke

NMLS# 2351288

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

God sent . Let me start by stating very. Plainly that this team was sent by God the were the perfect fit for us . It took thirty days that's all and I am now living a dream that I had for 15 years .from beginning to end the experience was low.to no stress I am a disabled vet and they managed to keep me calm which is a herculean task there is no one else I would ever work with unless.they we're recommended.by Bill .the time and caring that the entire team put into this endeavor for my family is something to be proud of . Mariah I want to personally mention also the difficulty of your job can not be over stated and the efficient you display makes me proud to be a vet
I would like to say in closing if your scared ,nervous ,or you just want the job done with low stress and the highest of quality the Carolyn young team is the ONLY CHOICE. Everything else is cute but it's wrong. Buy with BILL!!!! HOAAAH

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

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5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

I like how organized the portal system is ! It’s a great way to stay on track

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

4 out of 5 Stars
Would Recommend
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend

Veterans United made the entire process much easier, they assisted step by step and kept great communication throughout. My wife and I are very satisfied with the service provided and our new home. Thank You Veterans United :)

headshot image of Steve Schuh

Loan Officer: Steve Schuh

NMLS# 1638494

5 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

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