Overall the process was very easy, the team took care of everything and all I had to do was read over the contract, sign and provide whatever information was needed.
The veterans untied team I worked with collectively did outstanding work. That made my first time home buying process stress free and easy to do.
Awesome team, stayed in contact the whole time. Super helpful
I love Veterans United this has truly been a great experience!
Ethan needs some work . the overall team concept doesn't work
Ben is amazing
At first I was very sceptical about everything beings this was my first home buying experience, but everybody that I worked with was not only very professional, but personable at the same time. All questions were answered in a timely manner and I didn't have to guess as of what to do next. They got me and my family in our dream home very quickly. Thanks to veterans united for all of there dedication
The team is nice, however I felt like I was working with a used car salesmen when I was bait-and-switched from a 3% down payment to a 10% down payment. I could say more, but there's not enough room here.
Jordan Williams is the primary reason I will not be recommending VU to any of my veteran friends. I was consistently having to apologize to my Realtor for his failure to return her calls or emails. I'm not certain as to why he has an office phone as he never once answered it; telling my realtor that he prefers emails to phone calls. Preferences are one thing, refusing to verbally communicate is unacceptable.
Furthermore, he didn't seem to have any kind of sense of urgency when it came to meeting the closing date. A week before closing, he assured me we looked to be on track for a 20 July closing; my wife and I would be travelling to Texas the day before specifically for the closing. Then, 3 days before closing he was giving my realtor excuses as about maybe not being ready for the closing date. Excuses that would have been just as relevant when he talked to me as when he talked to her (nothing "came up" that should have changed his answer).
Finally, while at the closing table, several of the documents had the wrong names. The title company was working with your team to get everything corrected. When I texted Taylor and Jordan, Jordan responded saying they were in contact and getting the docs updated. When I reached back out to find out about a timeline for correction, Jordan responded saying, "Honestly I am not sure as I don't really work with title at all in the process." Even if this is true, it is not an appropriate answer to effectively tell a customer, "not my job".
I wish I could thank this Matthew Perona and his team in person. I will be forever grateful for their help and the ease of this process. My first home buying experience was horrible and this has been a night and day difference. This team was friendly and answered any and all questions. They constantly checked up to make sure I understood everything. They were quick to respond whenever a question was asked. Just great and the Veterans United team is lucky to have such a great crew working for them.
Gretchen is awesome to work with! In total they kept me informed and helped every step! Call them and use them! Veterans helping veterans
I was overwhelmed by the outstanding customer service I received from VU. It is rare to get this kind of personal attention and care nowadays. I really appreciate everything. VU does an amazing job streamlining the paperwork and creating ToDo lists. They were very helpful. Thank you! Thank you!!
I will say from the first call speaking with Emmett I knew he would help me through the entire process. We started this in Florida and ended up moving to NC. He was able to help me get a pre-approval letter for NC and he did a great job with such ease. During the entire process I could always count on him for everything. When I was overwhelmed with so much going on he was always there for me and would just listen. I can't say enough good things about him. I told my husband I don't like to fly but would be willing to fly and meet Emmett. He's the best loan officer I have ever talk to. The entire team was amazing. Thanks to all of you for your help. This has been a great experience and I'm one proud veteran. God bless you and America 🇺🇸
The entire Veterans United team did an absolutely outstanding job in making our home-buying experience the easiest I've ever experienced. My sincere thanks goes out to Mac and her team, Bailey and Kim!
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Thank you all, and especially to Joseph and his team! Words cannot express how grateful we are for everything Joseph did for us and his help getting us into our new home. Also, thank you so much for recommending Jane Vallarta and her partner Isabel Vallarta to be our realtors! They are exceptional and really on top of everything! Everyone made this difficult process so much more digestible, and we are grateful for everything you guys did for us!
I had a amazing experience and love how easy they make it on our family to buy a new home.
You are the best when my dad and assed you sent me a nice condolence card and gift. You was patient with me while I got my self together of his passing. And when it was time you came with your A game.
Best people ever! Took exactly a month to from start to finish and now I’m in my dream home! Love everyone at veterans United with my whole heart!
Used Veterans united before and went back to them great experience.
