As a veteran of 26 years, I would not recommend this company. It took them nearly 6 weeks to close on a simple $100k mortgage, and were constantly coming back to me for the same requests over and over, after completing the "to-do" list, b/c they stated that the "underwriters" weren't understanding how to handle documents, divorce decrees, alimony, banking statements, etc. They had a never-ending "to-do" list, that they couldn't tell me how long it was bc they kept telling me "it depends on the underwriters", never a direct answer unless I demanded a direct answer as the customer. It was unbelievably drawn out and the pure lack of instructions or warnings on things not to do while a mortgage is being processed is another business model failure that Veteran's United really needs to re-look at. Telling me in week 5 that I can't move large amounts of money in or out of my own checking account, or it may cause further delays is another example. Telling me this the Friday before closing on the following Tuesday, and also having to reschedule the closing 3 times was purely ridiculous. The business model is terrible, doesn't work, is not customer friendly, and drug the process on for WEEEEEEKS. Completely disappointed and will never use them again. I used my credit union just 1 year earlier to purchase another similar condo property, and we closed in 3 weeks, and i barely had to submit anything beyond a credit report, income proof, etc.
Response from Veterans United
Stephen,
I’m really sorry about the stressful and frustrating experience. Our team is available to discuss one-on-one if you’d like. I’ve left you a voicemail with my contact information as well. Client Advocate is here to support you now and beyond closing. If something needs follow-up or you have lingering questions, we’re here to help with those things.
Please reach out anytime,
Dave, Client Advocate
I could not be happier with the team I was blessed with. Thank you so much
It is hard to build a team in this business or in any business where you can talk to ANY of the team members and you will get the same professional and prompt service regardless of who it is. Veterans United has built something that most companies struggle to build and it is rare that you work with a team who all share awesome character traits and who understand the importance of reputation as a whole. Thank you for all that you have done for me and my family
This is our first VA loan, and I've heard horror stories from people about their experiences with various lenders. The experience with VU could not have been more different than that. I have told countless people about our experience and how impressed I was. We set an aggressive closing date in our offer on the house, and we still could have closed a week earlier if the seller had been finished moving. I couldn't be happier.
This is my second time using Veterans United, specifically, Tim Wuest and I will never use anyone else!
Veterans United made me a home owner in less than 2 months. Their team did most of the work and the few things that I had to do, where made very by them. I would advise any Veteran to take advantage of their services.
I would just like to thank Veterans United for making my second home buying experience through them just as smooth and easy as the first one!!!
My whole team was great and very helpful and I look forward to hopefully working with them again in the future.
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I was satisfied completely. I also appreciated the coffee cup/mug, you have been an angel in my blessing from God. Thank you so much
I want to thank everyone at Veterans United for making my home ownership possible. I truly would not have done this without you all. Every veteran I run into I’ve been speaking about how you all helped me into this home. It is never taken for granted and I give all thanks to you. I can’t believe you all made me cry like a big baby. Love you all thank you for everything hope to work with you again in the future. Every veteran would be lucky to work with the team I had honor too.
We couldn’t be more appreciative of Matt, Kayla and the rest of the team. They were genuinely on our side throughout the process and really seemed as if they wanted the best for us. They were supportive every day, answered all of our questions, explained everything we didn’t fully understand, and continued to reach out throughout the entirety (and even after) the process. We could not recommend them more!
We counted on our real estate agent to be truthful and honest with us since we could not physically be there to purchase our home so we bought our home based off of her eyes her opinions, her thoughts, and the pictures and videos. She showed us, and we were totally screwed over big time.
Response from Veterans United
Christopher,
Please know you can reach out to me directly if you’d like to discuss your experience in more detail. We’re here to help support you even after closing, too. I’ve left a voicemail with my contact information and hope to talk with you soon.
All the best,
Dave, Client Advocate
Nothing more to add and it was our pleasure working with Shane and Tiffany!! We'll recommend them to all our family and friends.
