Highly recommend veterans united to anyone who's looking to make buying a home a easy process.
This was our first time purchasing a home. It was a nerve wrecking thing for us, but each member of the team who worked with us made it such a great experience. Everytime we felt down or like we couldn’t reach our goals they helped push us in the right direction. Without this amazing team we would not be in our forever home living this amazing life we are now. We give great thanks to Jennifer and the rest of the team for their unwavering belief in us and unending help. We would definitely recommend this to our friends and family (we already have so be ready). Thank you so much to the team who worked with us night and day to make our dreams come true.
The underwriters were ridiculous. I had to have multiple conference calls with Experian for loans that were closed and paid off, checking on payments already made, etc.
We couldn’t have had a better experience. Absolute Pleasure to deal with Rebecca & the whole team. They are Champions 🔑
Overall great service. Didn’t use the concierge but I do recall she was responsive when we reached out to her. Had to re-accomplish some items we thought were comlpleted…specifically uploading pay stubs. Seems like that was overkill but, I imagine it was necessary so it’s cool. Overall…great job and I chose y’all over USAA. Neve done that before with anything when it comes to services I can get from USAA.
The entire team was extremely helpful and responsive! Closed 2+ weeks early. Would definitely use them again if needed.
Great, friendly, professional service. Best mortgage experience ever.
I have nothing else to say, but the team at Veterans United was great. I really appreciate all their hard work and dedication to getting everything needed done as quickly as possible.
Great program!! The VA team was there for us every step in the process.
I knew that having my paperwork ready to go would help, but as a first-time home buyer, there are other things that have to be done. As Lance and his team told us the things we needed to get done and turned in we did it right away in order to make sure it was done. They were specific in what the forms looked like and we needed to provide them down to the termite inspection. Coming from the midwest that was something I had not heard of. That was the one thing that took the longest as the number of companies in the area was limited.
The team was in constant contact and we were able to get it all done well within our timeline and we owe that all to his team. I would recommend them and Veterans United to anyone looking for a loan team.
Team was great . kept me informed on everything I to do and how to do it. Were amazing with my realtor Missy they were able to work great together.
Great process and would use VU again on my next home buying process. My only critique is their initial monthly mortgage payment and cash to close cost estimates were both substantially lower than the finial determinations. For the mortgage payment estimate, it did not include flood insurance and wind and hail insurance coverage within the estimate. Both of these policies were mandatory, so they should reflect this within the mortgage estimate (only standard home insurance was reflected within the mortgage estimate). For the cash to close cost estimate, the initial estimate had nearly $9k in credits and discounts, but buy the time closing came around, that number was reduced to $1k. This resulted in our cash to close being nearly tripled. I believe there should have been a better job done initially estimating the cash to close. Beyond these two critique, everything else was superb.
The loan process involving the test needed was a bit cumbersome. We truly tried to stay on top of everything that was required, in a very timely manner and as thoroughly as possible. There was one point that frustration set in but we managed to make your underwriter happy and the loan closed.
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Thank you to my team, this was my family’s first home and you guys made it magical thank you for making my dreams come true
Overall process was outstanding. It made my first time buying a home much more comfortable and very satisfied!!
I cannot say enough about how Veterans United staff. They so help full.
My over al experience with the Veterans United loans teams was excellent. They were guides that reached out to let me know what to expect next. From pre-approval to closing they were there to help. I felt comfortable with them as a team.
