The only issue I had was setting up the POA. Not that it was difficult on my end but there was some confusion at first when I reached out to Veterans United about the home loan. I ask at the very beginning if I would need a POA to do the purchase, I explained that I was deployed at the time. I was told that I would not need one at all. About a month into the process, I was told I now need one, and it was not communicated to me that the POA would need the original document to complete all the signing process. This made for a stressful situation where I had to priority ship the paperwork as quick as possible.
The only other issue that I noticed is that the app would request for specific paperwork, which I would try to provide in a timely manner. Then I would be emailed separately by someone at Veterans United. I found that app quite useful, but it seemed like there was a break in communication between the app and the associated workers.
My team worked tirelessly on our path to closure. We purchased a condo and approving the HOA was a long process. The team was patient and thorough. All of my questions were answered. Working with my team made all the obstacles to closing manageable. We are so happy to have had such an awesome team.
You guys did everything possible to meet all our needs
We greatly appreciate
Your persistence throughout the
Entire process. Our daughter and husband will
Calling on your expertise in the very near future
Again
Thank you
For such a rewarding experience
Veterans United and the team they provided helped me become a first time homeowner! Buying a house is a long and stressful process but, the team I worked with relieved a lot of that stress! I felt well taken care of, and that someone was genuinely looking out for me and my investment the entire time.
The only frustration that I had was paying for homeowner inspection, and then finding out later that I have to pay for another inspection for pests. If I would have known that during the first homeowners inspection that would have been covered during the homeowners inspection that cost me an additional $250.
I would like to thank the entire team at Veterans United. When I first applied they worked with me to get my credit up to a qualifying score. I thought it would be 6 months to a year before I could qualify but they got me there in just a couple weeks.The house I found turned out to be a challenging one. Everyone stuck with it and continued to push the process along despite numerous delays. They also worked to get my interest down to a lower point.The team did an amazing job! I am so excited about our new home. My kids are even more excited with all the extra room they have now and the opportunities this property opens for us.Thank you! Thank you! Thank you!!!!
I hope to work with you all again in the future! Loved the gifts! Wish the flag kit came with a flag, but it was a very nice mount and I can’t wait to mount it!
I’m a three-peat home buyer with Veteran’s United because of the excellent customer service as well as excellent rates and fees. When it’s time for home number four I’ll be going with Veteran’s United again!
Hands down best home buying experience, thank you, thank you and thank you.
VA United Team members are really dedicated to taking the "nightmare" scenario out of the home buying process. They are knowledgeable, friendly, pleasant, helpful, and quickly working tirelessly on your behalf. Who knew that they could make the home buying process as easy as floating down a Lazy River?!?!! They can... and they did it for us!! Thank you VA United!! They are the bomb-diggity BEST!!!
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Although there were hiccups with with my job loss, I’m so thankful everything ended in our favor. Thanks sooo much to Alex and Sam!
Over all everyone did an amazing job of finding us the home of our dreams.
This was my family’s second time using Veterans United and the experience was smooth sailing. Rachel Bruce and her team seem to really enjoy what they do and it shows. I’m so thankful for them for making the process so simple and easy.
The whole team was wonderful and so helpful with our home buying process!
I can’t thank your team enough for all their help and for making our first home buying experience awesome. Keep up the great work and keep kicking ass.
Veterans United team truly does care! They have done everything for Me and my family to secure our first home. Veterans United team made our dream into a reality. They made it so easy to secure not only a home but a future to build! I can’t thank the team enough!
They were asking for paperwork that should of been asked for in the beginning of my loan process. They waited until the final week all the way up to the day before closing and asked for additional banking information and other tax documents that were already provided in the beginning of the process. Veterans United had multiple people working on my loan and even had one person that was swapped out half way through, and to make matters worse, there was no communication between my team which resulted in having to complete "to-do's" more than once.
