Excellent communication, always explained anything I didn’t understand, and were very personable.
Loved working with the VU team I had. Would definitely recommend it to anyone else.
Jodi Coons and her team were outstanding in working closely with us throughout the home buying process. This is our fifth home purchase, and they made this time the smoothest we have ever had. Highly communicative with us on every step, encouraging, upeat, and exciting for us to buy our home. All communication was top notch customer service. We couldn't be more pleased.
You guys all did awesome! You made this process was not only pain free, but actually somewhat fun. Didn't think that would be possible.
My team was patient with me, and they made sure that I had all the documents that I needed. They also made sure while I was not in the state they made sure the home process was still good. I appreciate my team, and I wouldn't change them from any other group.
Very high shout out to Kyle B, Derick V and Bailee. Not only did they make this usually stressful process smooth, understandable and pleasant, they made me a VU customer for life. I couldn’t be more pleased with their expertise, experience, friendliness and professionalism.
Tyler Saltar and Daniel Roberts were absolutely incredible. They made the stressful process of buying a house seem easy. They reassured me through the whole process and helped me with anything and everything that I had questions or concerns about.
Veterans United has not only gone above and beyond in helping myself and my family get into our newly purchased family home but they have also created a home buying experience that I will always be pleased and confident in sending other veterans to because I seen 1st hand the amount of care and dedication they always gave! Great job Rett and the rest of the Veterans United Team! Outstanding Job!
Great experience!
After a not so good experience with another potential lender, my wife and i were so pleased to have somewhere as wonderful as VU to work with us and help us through the process. Amazing, and i would and have recommended to everyone i have spoken to about our home.
Thank all for all they done for the loan and for having our new home. Amen 🙏
This is our fourth home purchase and I must say that VU greatly out performed every other lender we've worked with. VU absolutely feels like home.
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I really want to thank Veterans United for helping me purchase my first house thank you again!!!
Sarah was awesome
Overall we thought this would be a great experience sadly working with veterans united has proved similar to working with the VA. Lots of hurdles to jump over and miscommunication made this process much more frustrating and unpleasant than it should have been. If we could do it over I would have picked a local bank or credit union to work with. Dealing with a company this big we figured it'd be a much smoother process but I have to say I'd check into local options before bringing your business here. They got everything done for us thankfully but it wasn't easy working with people on the other side of the US. As a first time home buyer I'd explore other options before settling for veterans united just to be sure you're making the right choice.
Response from Veterans United
Kyle,
Thank you again for sharing your feedback and talking with me. I was able to help resolve the last few items needed for your loan funding. If anything else comes up from here, please reach out to me or anyone on the Client Advocate team. We’ll be happy to help however we can.
Very best wishes,
Tim, Client Advocate
I would absolutely recommend Veterans United as a whole, specifically Travis Ward's team. Buying a home as a first time buyer was definitely overwhelming at first but once the team set itself in motion, we almost never had to think about any of it alone. Every questions was answered immediately and we were never stressed about missing anything. Even after the home was purchased and everything was signed they still are helping us with our next steps! If you are looking to buy a home, whether it is your first or second, I would recommend VU 100%. There is absolutely a reason they show up as the #1 recommended home loan company for veterans.
James Curry was also extremely helpful during the pre-approval process. Additionally the website is very easy to use We could not be more satisfied with our experience during this homebuying journey.
