When we first began this journey we thought it was going to be impossible to get things done in our time frame. It was very impressive how fast and attentive our whole team worked. No matter what the situation is, they will work with it and help you with what you need to be done. We are so grateful for the work that Veterans United provided. This would have been impossible with them. Especially Josh, our loan officer. He was awesome to work with. We were very lucky to have him.
Josh, I very quick and on point. I love the fact that he answers every question I have for him.
Everything was fine until the end! We were continually updated. Our team was very professional but also pleasant. However our closing was 3 hours long, not warned his office equipment was coming, Every paper explained although we had reviewed everything earlier and had signed electrocally. Our Notary was very pleasant, and explained he worked full time for Amazon too. He called back and said we had to scan and email a paper that was signed in front of him but also needed initialed.This took another 2 hours trying to do what he asked! He then said we had to go to town to the library and do this. Our library has been closed because they are moving! We thought the loan was not going thru because of no iitials on one paper. Alberto and Lee Ann came to the rescue !I would highly suggest training your notaries to be more efficient. Overall we are pleased. We got a lower %, a lower monthly payment, no pay off penalty, and a little extra $ for our kitchen! Thank You! Larry and Donna
Carrie was very kind and friendly, will get the job done. This was an easy process with extremely helpful people, would recommend it to any vet looking to use their VA loan.
Collin and Jake were awesome to work with. They had a lot of obstacles to overcome and do so with ease
I can't leave with out giving Ms.Dana Derrick a shout out for an amazing job with helping me to receive this loan.
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I have worked with Veterans United and Kollins team twice now and they made it so easy and worked so hard to meet my needs!
Ryan K. and his support team were very professional, Providing knowledgeable answers to my questions promptly, Creating a streamlined process from start to finish that was easier than using self checkout at the grocery store!! A+++
Never ever EVER have I felt this well taken care of as a customer like I did with Veterans United. My loan specialist Terri and her team went above and beyond when accommodating me and my home buying needs. I love the ease of being able to just text them when I had a question and getting a response immediately instead of having to email or make calls back and forth. I have nothing but great things to say about Veterans United and my loan specialist. Thank you for being so great and taking off so much stress of the home buying process!
Everyone is friendly and very helpful. All our questions were answered quickly.
