Very professional experience!
Lani was extremely non-communicative and unreliable. Everyone else was wonderful.
Response from Veterans United
Hi Gregory,
I’m really sorry to hear about your experience with Lani. It's frustrating when communication breaks down, especially during such an important process. I'm glad to hear that the rest of the team was wonderful.
I want to look into this further to understand what went wrong and ensure it doesn’t happen again. Could you please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com? We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime.
Sincerely,
Claire S., Client Relations Manager
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Bravo! Great job! This team made what could have been a very stressful process relatively uneventful, and we couldn't be more pleased.
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Experience first-hand why 354,702 homeowners give us a perfect score!
I would recommend VUHL to any veteran looking to purchase a new homes. This is my third home buying process and this was by far the smoothest of the three. The rate was very comparable to other loan providers and the customer service that I received would keep me coming back if I purchase another home in the future.
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My United Veterans Team was up & ready everyday to service us and get us our new home.Trriffoc people to work with
The loan officers were very timely and kept me in the loop about everything that’s needed to move forward with the loan procedures.Keep up the good work!
I look forward to using and recommending Veterans United in the future.
I couldn’t be happier with the Veterans United team. As a first time home buyer, my expectations were blown away by the team’s professional, communication, and willingness to help us land the perfect home. I strongly recommend Veterans United for any other vets looking to buy a home!
