I went in having no idea what I was doing because it was my first time buying. VU answered all of my questions no matter how ridiculous they were and how big or small they were, in a matter of minutes every time. Knowing I wasn’t their only client and still showing me as much dedication they did absolutely blows my mind. The most friendly and caring and supportive people I have ever worked with in a super stressful process. They were the relief I needed. 100/10 recommend them. Also the best rate I could find. So on top of being amazing, their rate was the best I found.
The process should have been a lot smoother. The time it took to complete the to-do list caused me to loose a nice property because the owners said it was taking to long. We are very happy with the place we ended up with.
For a Veteran, the interest rates are way to high. Thought we, being Veterans would get a lower rate but when all is said and done, we are paying the same or higher rates than a conventional mortgage. Interest rates should be set at 3 to 4 percent for all Veterans. We went in a served our country to the best of our ability and some of us did not get to come home, for those of us that did, give us some kind of break.
The absolute best in professionalism, knowledge, and hospitality. We never felt abandoned and never had to wait for answers. Their time management was excellent!!! They cared for us like we were their family. Awesome!!!
Better communication regarding closing dates between realtors, etc. Also heads up on payment methods for closing didn't know we needed cashier's check. Thanks
This was the second home that I purchased through Veterans United. Both times I had a very good experience!!! I would Absolutely recommend Veterans United for your home loan needs!
Salute!
Everyone on the team was really great. I couldn’t have hoped for things to go more smoothly than they did.
What more could I say, I now have a brand new home. My dream home with almost more equity than what I purchased the home for.
Would not recommend. Our experience was terrible. We have purchased past homes with other companies which went smoothly and were not anywhere near as stressful as this was. The team was incompetent and disorganized. They asked us to provide things over and over again “in hopes it would have what they are looking for.” Communication was nonexistent. They didn’t even know information that was clearly in our documents and application, ourselves and our realtor had to point things out to them. Overall we felt like our case was handled poorly.
Response from Veterans United
Kyle,
I'm really sorry this is how things went. Our Client Advocates will be looking into your experience for follow-up coaching opportunities with your loan team accordingly. I can assure you we'll listen and help however we can. We are available if you wish to share more details or we can look into anything else.
Sincerely,
Kendra, Client Relations
They were great to work with, easy to contact, and helped answer questions as needed. Would definitely recommend
Thank you Veterans United for helping me and my family with the purchase of our dream home! We absolutely love it!
As stressful as the whole process was they stuck with us and helped in every way they possible could!
I’m so happy VU staff were able to do such a great job assisting us with all our needs pertaining to the purchase of our new home. Thank you for all your hard work.
