Do not tell us lies. I was lied to about the locked in rate. They changed it right before we closed for the second time. I was lied to about closing. It moved for WEEKS. I was also lied to about when I would have to pay. I was told payments wouldn’t start till two months after closing. That was not the case. This was a horrible experience and the only reason we had to experience it is because we are poor. Improve your processes.
Response from Veterans United
Hi Ivi,
I’m so sorry to hear about your experience. Buying a home is such an important milestone, and I can’t imagine how frustrating it must have been to feel misled during the process. It’s clear we didn’t meet your expectations, and for that, I sincerely apologize.
I’d like my team to better understand what happened with your rate, closing timeline, and payment schedule so we can address your concerns and see where we went wrong. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com when you have a chance. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but you can always leave a message, and we’ll get back to you as soon as we can.
Your feedback is invaluable, and we truly appreciate you taking the time to share it. I’d love for us to have the opportunity to help make things right.
This is the second time using Veterans United to purchase a home. We did canvas around with other lenders. However, the sheer professionalism from Veterans United has outshines all competitors. Never once did they try to speak negatively about their competitors. They simply reinforced what and how they can help throughout the process. This character and professionalism is what won us over, and will continue to win us over.If you want a lender that will treat you right and fairly, then look no further.
It was an entirely smooth process working with VU. It was efficient and through they got me to the closing table without much hiccups. I would do it again with VU they are like family to me.
I cannot think my VU team enough. As usual, the communication was on point. Kendall kept me in the loop along the way. He made my refinancing as easy as possible!
Refer to the above statement. I don’t believe you could find a better team of people to work with than the team at Veterans United. Thank you so much!
First and foremost Kedric my loan officer and Aimee my realtor both need raises. They went above and beyond to make sure things went smoothly in a hectic stressful first time purchase. I can not thank them enough for doing everything they did.
Seriously, no complaints whatsoever with this team. My wife and I were extremely satisfied and impressed with how efficient this team was. As first-time buyers, they made this process INCREDIBLY simple and answered all of our questions in a timely manner. We could not be more thankful to have had such an easy going experience and are now proud home owners!
The team was great, even with closing on/around the holidays, it was completed with no hiccups and great communication along the way, could not be more thankful.
I really wanted to thank my loan team for helping me find another great place to live! The care they have shown has gone such a long ways. As a congratulatory gift, they gave us a care package tailored towards my son! The care and attention to detail to remember where he was at developmentally really went a long ways in making us feel seen, even in a virtual partnership. I'm to have gotten to work with them again. Should I find myself in need to move down the road, I know exactly whom to call.
Loved everyone that was on our team that helped make our dream come true.
Tommy P. will never forget his experience working with me ("The Crazy woman in Alabama!") I jokingly told him, that, once we finally found a home, he would miss me, not calling 3-5 times daily!
Jerry and Heather were a pleasure to work with. They kept us on track to the end, we felt like we were in good hands. Kudos
I would recommend veterans united to all my veteran friends, outstanding job with financing and everything else!
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I want to say it has been an experience that I enjoyed and will remember, selecting VU has been the correct decision for me and the entire process has been perfect without any delays or mistakes, during the closing process VU processed the loan quickly which helped to finish the process without delays.
Thank you VU
I am a very proud veteran who has used his VA benefits to buy 5 homes. This is the first time I have used Veteran's United Home Loans and I can say without a doubt it was the easiest and fastest process I have ever encountered in buying a home. From the day of the first contact with our loan officer, Joel Grisamore, and our loan coordinator, Megan Chavez, to the actual closing a Veteran's United Home Loans representative was with us every step of the way. This was a great experience and we really want to thank Joel & Megan. Thanks, Joe F. U.S. Army Retired
I'm glad I went with Veteran's United, the team was great to work with, very professional and knowledgeable.
This first time home buying experience was super easy. I recommend 10/10 for any veterans thinking about using this company. No problems at all!
