My entire team was there for me at the drop of a dime. They answered all my questions and gave me very sound advise
Molly was great. I've worked with her purchasing 2 homes and she has been timely, professional, knowledgable, and adaptable. The one issue we had was with communication with the title company, appraiser, and veteran united underwriting team that delayed our closing by several days. That piece of the home purchase was not ideal and caused several issues during my move to the new house.
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Overall a great first home buying experience. Would like to thank everyone for a great job.
I have nothing but the absolute most respect for Nathan Bitner. He has been a life saver. I highly recommend him.
As I stated before I will continue to work with Veterans United because of him. He deserves an 11 out of 10 rating
I really cannot say enough good things about Veterans United. The entire team went above and beyond to not only make me feel included in the process, but also like they genuinely wanted my business. That is such a rare trait in many of today’s services. Anyone that is eligible for a VA loan SHOULD be using Veterans United!
I learned about VU through a fellow veteran that I have known for years and trust, his endorsement was huge. Therefore when I started to communicate with the VU team I was very comfortable with everything they asked me for and I sensed this organization was working in my best interests at all times, sitting in a new home as I type this up is humbling. Thank you VU!!
Veterans United made my family dream come true. They were fast, honest, helpful and supportive. The team went above and beyond for my family and I will be forever grateful in our forever home.
It was the most professional and stressfree experience I have ever had. Much less stress than buying a new car! My team was great and always kept me informed. I recommend them wholeheartedly!!
Very disappointed at the professionalism provided by my loan officer and his team. My phone calls, texts, and emails were obviously ignored and I had to find out information from calling the title company, realtor (sellers and mine), and the builder. Their lack of communication caused over $1000 on lost deposits and my wife unnecessarily taking off work without pay since she was out of days off as a teacher. I clearly, and multiple times told Veterans United the situation and if it needed to change to let me know right then and they instructed me not to worry about it which ultimately cost us more money, led to unnecessary delays, and ruined our opportune moving window during the memorial day weekend.Everything was fine until there was a snag due to a storm that passed through Houston which caused the need for a second appraisal, which was fine, however the complete lack of communication, despite all my efforts, cost us valuable time and money.
Response from Veterans United
Michael, thank you for sharing your feedback and for letting us know about your experience. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Whole team did a great job. Thank you
Unreal company and would work with again! I felt valued and always felt like I was a priority!
The VU team of Nick, Sarah, and Nick were extremely helpful and professional. They fought hard to get me the best rate and costs available and made this long processes extremely easy. I would highly recommend them to anyone looking for a home loan. So happy I came back and chose VU for my home loan.
