We received a movie "basket/box" that was personalized that meant so much to us and has a key fixture in our family game room.
This was my 2nd time using Veterans United and this time was even smoother than the first!! Awesome team and awesome Job!! Thank you team for all the hard work!
The whole team was excellent, I ran into some problems on my end but they never gave up on me and helped me through it until everything was taken care of
My son used veterans United as well and he was very pleased told me dad it will be so easy you will sale right thru the process he was right
I would most definitely recommend Veteran United Home Loans to a veteran that’s looking to purchase a home.
I hope to have future purchases, so I will be using Veterans United Home Loans again.
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Actually Kayla Massie was our loan officer and she did amazing. I have no idea who Stuart Timmerman is.
The Veterans United team were very communicative and committed to making the process as painless as possible. There was no time where we felt like we didn’t know things were happening. They gave lots of great help and information, and seemed motivated to give the best service possible.
While I was expecting closing to be 30 days out, we still closed and thats all that mattered, thanks to the team here we were able to get the house I wanted, 2nd house I've owned and yet another successful exceptional service provided by the underwriting team, agents, and loan officer. Thank you guys for hard work in making sure everything went smoothly, I look forward to working with you all soon!
I’m pleased with the simplicity that came with Veterans United and once I began working with Trevor, instead of the previous loan officer, the entire task was a breeze. The online features and checklist format make it all very digestible and allow me to sift through papers without feeling like I’m being waited on.
The only thorn I experienced was as it pertained to insurance...
When I needed help finding a place, there was a dedicated Realty team.
When I needed help with the loan, there was a dedicated Finance team.
When it came to insurance, there were several individuals reaching out to me from separate teams.
Though the assurance that people want to help is good, it was confusing regarding who I should be talking to.Recommend a more intentional introduction with the concierge as the first step, followed by deliberate hand-offs between teams to ensure a continuum of customer care through each step of the home-buying process.
Everyone went above and beyond to accommodate our needs. We are truly grateful for the entire team. The process ran smoothly!!
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The team has been working with me for almost 2 years as I was trying to get qualified, letting me know what I needed to work on, through finally getting the pre-approval, working with me and even working to increase my pre-approval amount which I needed to get a home in my area. The team as a whole took calls (even after hours and on weekends) & walked me through “what’s next”, answer all questions and explaining anything that I didn’t grasp…including questions from our Realitor. Overall very happy with my new home and the teams work though the entire process. 10 out of 10 A+++
