I just figured that everything was gonna be a lot harder than it was. We had a few hurdles that we were up against and it didn’t seem to take long at all to overcome them. Everyone was professional and quick to do what they needed to do to close on the house. again I appreciate everyone’s help in putting together everything that needed to be done to close on a timely fashion. thanks
The VA was simply incredible with helping us. And props to a great agent Paul Olson, outstanding agent and person as well. Get him if you can, he bent over backwards for us.
I highly recommend Veterans United. The team provided a clear and concise approach to every step and managed my expectations in keeping with their high standards. Great experience. Thank you, team!
My team did everything and more in order to make this home purchase happen. My family and I are grateful for every second they put in to make this purchase happen.
I just wanna Thank everyone for making this transition easy and comfortable as possible. Great Group!
Thank you! Veterans United, you were my first!
Why shouldn't I be seeking legal action? Somebody, fluffing anybody needs to make this right to me. My hot water heater didn't even work when I got here. None of my new appliances are new as advertised. The place wasn't cleaned or painted properly. Garbage disposal hooked up illegally. Most things in this house aren't up to code. $450 For a home inspection that said none of this. Eight hundred and fifty for an appraisal that didn't catch anything either. I can't recommend anybody that I'm really thinking about contacting a lawyer about. You took advantage of the fact that I could not be here to see it in person. Instead of seeking legal action, I'd prefer if somebody would make it right.
Response from Veterans United
Hi Joseph,
I’m really sorry to hear about the issues you’re facing with your new home. This sounds incredibly frustrating, especially when you’ve invested so much into making this place your own. The last thing anyone wants is to move into a home and be met with these kinds of challenges.
While we don’t control the condition of the home, the VA appraisal mainly focuses on the property’s value and basic safety standards rather than a detailed inspection. We do recommend a thorough home inspection for exactly these reasons, but I completely understand how upsetting it is that the inspection didn’t catch these major issues.
We’d love to dive deeper into what happened and see how we can help, even if it’s just guiding you to the next best step. If the items you mentioned were listed in the contract but weren’t completed, we can definitely look into that. Or, if things were overlooked during the inspection, that’s another route we can help investigate. You can contact our Client Advocate team at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please feel free to reach out anytime.
Everyone was so helpful and pleasant to work with. Thank you for going above and beyond in the whole process. Couldn’t have gotten through it without all of you. I just can’t say.enough how much we appreciate all of you.
Kevin did an outstanding job in getting the loan through and working with all involved. Thank you!
I have Rett and his team twice. They made everything stress free and smooth.
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There were some things that weren’t done until the last minute. But it all worked out.
All in all they worked hard for me.
Good job team
Over and above what I expected. All professional, respectful, and very efficient. A very smooth process from preapproval to closing. Major props to Brian Flanagan and the team at VU. The entire process was smooth and well-executed. I had my pre-approval the same day I found a home I was interested in. Everything was coordinated and went all the way to closing in 30 days.
