A lot of issues were caused by system automation, including emails. We can tell the difference between a system generated email and an email from a person. Focus more money on employee training and less on automation.
Response from Veterans United
Kary, we want to thank you for sharing more about your (automated) communication experience. A member of our Client Advocate is available to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I thank Veterans United Home Loans very much
on the purchase of my home. Hands up to your company.
A fantastic team . Outstanding communication from start to finish . Very efficient with great results meeting all timelines. I would recommend this group to anyone looking for loans.
When my loan process first started information was coming fast, and smooth. Towards the end it seemed lagging and sometimes I felt trying to hold up my loan progress.
This is my second time with Veterans United. And all parties involved were a great help.
Thank you everyone for the smooth buying experience. Purchasing a home is no small task, and it was handled without mistake, and was a breeze as the buyer.
Veterans United was 11/10. You really helped take some of the stress off of my plate!
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The whole process was a trip but I really enjoyed working with Kimberly and Ed they became friends as well as my agents.
I cannot express enough how phenomenal the services and communication was with Jake Hanson and his team. I know VA loans are his specialty, but I plan to recommend Jake for I anyone I meet or know that is looking for a mortgage. This was the fourth primary home that my wife and I have purchased. Working with Jake through the mortgage process was the best we have experienced
My team was phenomenal love them will only want to work with them!
Great team and reachable. Great experience
Wonderful experience will definitely work with Veterans United on any future home purchases.
