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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,186

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
3
2
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Showing all 415,186 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Matt Alexander

Loan Officer: Matt Alexander

NMLS# 1961964

5 out of 5 Stars
Would Recommend

Amanda is a rock star!!!! Thank you so much for all of your hard work!!!! Words can’t express how grateful I am!!!!

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend
headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

5 out of 5 Stars
Would Recommend
headshot image of Wendy Pulliam

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Our team at Veterans United Home Loans made the process of buying our home so simple and easy. I would recommend this team and this company to anyone!

headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend

If a veteran is not using Veterans united, they may be making a mistake. No headaches, worries or misinformation. Everything was spot on.

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
Would Recommend

This is the second time I’ve worked with Veterans United Home Loans and I can truthfully tell you, they deliver phenomenal service from the very start of the home buying process until the end. They are very knowledgeable about veteran’s entitlements when it comes to the home buying process. I am very grateful for the assistance and efforts of Ms. Mystle Schellhorn and the rest of her team, David Matt, Robin Watkins and Sarah Hadley. Thank you so much for all of your hard work.

headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

From start to finish line and beyond very helpful and made me feel like family

headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend
headshot image of Justin Burri

Loan Officer: Justin Burri

NMLS# 1828297

5 out of 5 Stars
Would Recommend

VU's staff was very helpful and easy to work with. Sad that I 100% believe I found my forever home and won't be able to work with Mr. Kugle. But If the stars align and it's time to buy again, I'm only working with VU.

headshot image of Kennedy Kugle

Loan Officer: Kennedy Kugle

NMLS# 2091835

5 out of 5 Stars
Would Recommend

Thank you guys so much for everything. I’m so excited to own my first home and it couldn’t be possible without y’all. Thank you from the bottom of my heart.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Cynthia Diaz

Loan Officer: Cynthia Diaz

NMLS# 1483854

5 out of 5 Stars
Would Recommend

I was so pleased with the attention my team gave me to every detail of buying this home. Although this was not my first home purchase over the years, this has definitely been the smoothest process I have experienced. Definitely will recommend Veterans United to my friends and I will seek assistance again should I decide to re-finance in the future.

headshot image of Nick Intrieri

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

I can't stop singing the praises of Veterans United I decided to move forward with buying a home after a very embattled month. I know you shouldn't make decisions under distressed but VU was so wonderful and professional and just under a month I am in my new home and it thanks to everyone that worked with me at VU. THANK YOU!!!!

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

From start to finish. Veteran's United worked with us on journey to home ownership. Without them we would still be renting. The team listened to our every need and even sent a get well package during my wife's illness and sympathy package when she lost her Aunt. The VU team really became an extended family to us. Don't wait if you have served your country and have a dream of owning your own home get in touch with them right away.

headshot image of Scott Houin

Loan Officer: Scott Houin

NMLS# 1245877

5 out of 5 Stars
Would Recommend
headshot image of Josh Kaplan

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend
headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

4.5 out of 5 Stars
Would Recommend
headshot image of Anna Denietolis

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Excellent service from start to finish! Wish I had known about VU a long time ago.

headshot image of Aimee Hall

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

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5 out of 5 Stars
Would Recommend

This is a great company to come to and you will get all the support you need and more.

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

I’m very thankful for the Veterans United team. They really don’t need a commercial because their commitment to customers speaks for itself. I’m very humbled when others thank me for my service, so I humbly thank you Veterans United for all you have done for me and the countless others you have made homeowners.

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

4.5 out of 5 Stars
Would Recommend
headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend
headshot image of Eli Ahn

Loan Officer: Eli Ahn

NMLS# 1864503

1.5 out of 5 Stars

I don’t think we got the lowest or best interest rate. Customer service was mediocre at best. I was constantly calling trying to pull information as opposed to Jon and Kayla offering before I asked. This was THE MOST difficult process we’ve ever had to endure when buying a home. We will never use this company again and have shared our opinion with our family, friends and the public on social media. The loan officer was not working to get the best deal for the family, not out to help a family understand the veterans united process nor did he provide information of things we did not know, because WE DONT KNOW WHAT WE DONT KNOW. We are not the subject matter experts in getting a home loan. I know WE DID NOT get the best loan rate we could have. Kayla was hard to reach, my realtor and I had to call her several times, we went back and forth to many times. My realtor even stated that this was the most difficult process she’s ever seen.

Response from Veterans United

Melissa,

Thank you for taking the time to write. I want you to know our Client Advocates are available to take a closer look at this with you. If you have any lingering concerns or questions please tap us in. One of our Client Advocates will be in touch to help.

Very Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

5 out of 5 Stars
Would Recommend

Great experience for me and I would recommend John and his team to anyone needing VA home loan assistance.

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars
Would Recommend

The process felt so smooth and simple with the guidance of this team.

headshot image of Collin Ward

Loan Officer: Collin Ward

NMLS# 1520164

More Reviews

See all 415,186 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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