Made a first time home buying experience easy. I do wish the communication was a big better but overall will return, and will continue to bring people here.
The whole team and process was very smooth and easy. They kept things simple for me to understand what was needed. They even helped me close early to receive an extra concession as a closing bonus.
Thank You Veterans United for cracking your knuckles and patching the paper cuts to helping me purchase my home. The team did a great job and was thorough with the task.
Jamie and her team were amazing! This was my second VU mortgage and I have also had 2 streamlines as well and it is always a seamless and pleasant experience. I love the TO DO portal on the app and everyone is always quick and helpful. I recommend VU to everyone I know that is a veteran.
Veterans home United made my homebuying process too easy! The entire team was there any time I needed them. Everything from the people to the software was smooth and clear.I owe an extra special thanks to Josh Dinkins who went above and beyond to help me through this process and directly checked in with me to get everything squared away regularly. Appreciate you and the entire team helping make my family’s dream come true.
Josh Dinkins answered the numerous questions we had and made this a seamless transaction. Would recommend VU to anyone buying.
Everything went very smoothly (small hiccup at closing, but quickly resolved) and everyone was great to work with. I will definitely be recommending to all my veteran friends and acquaintances.
This was my second mortgage purchase with Mike Mange and his team. Always a professional, never fails to far exceed the expectations of his clients.
I can't wait to buy 2 more homes with you.
- Kevin Casey
We have bought four different homes from four different lending companies. This one by far was the worst to deal flat out lying and saying they hadn’t heard from someone when I’ve got an email traffic that they talked to her and had correspondence with them more than one. Giving us the final different things to do give us a list of give people a list of what they need to do on day one so that doesn’t seem like you’re jumping through hoop after hoop after hoop.
Response from Veterans United
Terry,
Thanks so much for the feedback. We'd like to learn more. This sounds like neither the experience nor the integrity we're committed to. If you're willing, our Client Advocates are here to address any concerns or lingering questions you have for us. We sincerely care about your experience. When there's an opportunity for improvement, your feedback tells us exactly where and how to do that. We hope to hear from you soon.
Thank you all the same for letting us serve you,
Kendra, Client Relations
Everything went great with Cody. He answered all my questions in a timely manner and was always very responsive. The insurance person, I believe her name was Jennifer, was a different story. We had two separate phone calls scheduled and she missed both of them by at least 30 minutes. We ended up having to set up the insurance through emails.
Overall with this being our first time going through the process we are very impressed with the team we had! They work awesome together and it showed! My team would go to bat for me when it was needed! Thank you all for taking more time to address problems with our agent and go above and beyond making sure we were taken care of! Keep rocking it Veterans United and thank you for taking care of our veterans!
Thank you
