Shawn was very helpful pleasant and knowledgeable. His guidance made the entire process smooth. We are thankful for the opportunity and how Veterans United was willing to help. Huge Thank you to Shawn, Drew and the team for such an amazing experience. The team was very friendly,efficient and professional 👏 Highly recommend Veterans United🙌 Exceptional service💯
JB and the whole team were outstanding. This is my first time buying a home and he walked me through every step of the way. There were no questions that he didn’t have an answer for. This was a very stress free home buying experience for me and I would most definitely recommend Jb and the team! Thank you so much!
Made it easy buying our first home! Everything felt tailored to us and everyone was so helpful. Wonderful to work with.
Great job to the entire team
Kris and Kathy were in constant communication with me and kept me updated with every detail of financing my home as it progressed.Eternally grateful for Kris, Kathy, Jenny, and Veterans United.
I'm just amazed how easy everyone made this prosses. We are so thankful for everyone at veterans united 🙏
Veterans United has a great team of professionals that work hard to ensure your loan process is efficient, and smooth! Nothing, but a top notch experience from a top notch team! Thanks again!
The whole team did a great Job.
5 Stars
We really appreciate the professionalism and efficiency of the team. Thank you for the nice gifts as well.
Ready to see for yourself?
Experience first-hand why 325,103 homeowners give us a perfect score!
Service was excellent. Casey and the whole team were very knowledgeable and very helpful. I would recommend to any veteran to use you guys.
Purchasing my home through Veterans United was a worry-free experience, and that meant a lot.
Bobby and his team were in constant contact and did the process systematically so it didn’t seem so overwhelming with the process
Veterans United was great and truly care about saving veterans money. After shopping around they had the lowest rate and closing cost. If your not approved at first, they will tell you what needs to be done to get approved. Other places i dealt with just told me i was denied and come back when i have a certain score.
My son is active and I Will Not Recommend Veterans United to him or to any other servicemember or veteran for their mortgage needs. A new home purchase should not be this stressful, especially for our brave servicemembers and veterans. They have enough to worry about, and a lack of communication and transparency when purchasing a home should not be one of them!
Response from Veterans United
Hi Adoness,
First off, I want to say how deeply sorry I am to hear about your experience. Buying a home should be an exciting journey, and the fact that it felt stressful and lacking in communication is disappointing to hear—especially when we’re working with Veterans and their families who deserve so much respect and care.
We take feedback like yours seriously, and we’d love the chance to understand more about what happened here. If you’re open to sharing additional details, please don’t hesitate to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but you’re welcome to contact us anytime, and we’ll follow up as quickly as we can. Thank you for taking the time to share this with us.
