Devin C. was fantastic to work with. He was very communicative and kind.
It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.
Absolutely would recommend Veterans United to any vet who is trying to decide what lender to use. I would like to take this time to thank Veterans United especially Travis Ward and Desi his assistant for all their assistance in helping me and my wife Beth acquire our new home in Delaware, Ohio. They were with us every step of the way in this process. We were kept updated constantly. Any and every question we had was answered quickly and accurately. I would encourage any veteran that is in the process of buying a home to give very serious consideration to Veterans United. You will not be sorry.
A great team that's very easy to work with. They'll be my team for my next house as well.
It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!
Maybe recommend. Communication could improve a lot!! Should have a better choice here on recommendations.
Response from Veterans United
Hi Richard,
Thank you for your honest feedback. I’m really sorry to hear that communication fell short and left you feeling unsure about recommending us. That’s not the experience we want anyone to have. While I’m glad things improved toward the end, we should have been more consistent from the start.
Your comments about communication are important, and I’ll make sure they’re shared with the right teams so we can continue improving. If you’re open to it, I’d like to learn more about what happened and see where we can do better. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
This was me and my wife's first time refinancing our home, and Mike and team did a very good making the process very streamline and easy for us 10/10.
Shane, Diana and there team were an excellent fit for my family very good at communicating and helping me understand the process.
Way too much paperwork.
Thought y’all were starting a paper library.
Brad, Kat, and Tracy worked very hard to get me closed on my home. They made me feel comfortable and confident buying a home. I would absolutely recommend to a friend!
Adam was amazing every step of the way! Couldn't ask for anyone better! Thank you Adam! Truly!!!!
I had a wonderful experience with Veterans United. Everyone was so communicative, helpful, and reassuring. Brandon and Keri, who dealt with the nitty gritty of the process were amazing.
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Quick and caring
Chris and his team were great to work with, they made everything so easy. Thank you Chris and your team.
Great help
Awesome people, very helpful, my credit wasn't quite where it needed to be, but I listened to their advice to a T and sure enough ended up closing exactly timeframe I was looking for!
This was a great first experience! They set the bar high and I will recommend them.
Ali and her team were truly amazing! They made our homebuying experience completely stress-free. We especially appreciated how organized and communicative both Ali and Ashley were throughout the entire process. We’re incredibly grateful!
Billy was GREAT to work with. He was responsive and made the entire process for our clients seem so easy! We even closed early which was a huge bonus.
