Wes and his team were beyond helpful through this whole process! 10/10 I would recommend
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
Great customer service always following up questions and concerns in a timely manner..
Emily and her team were very professional throughout my home buying process. They truly did set me up for success when buying my first home and I couldn’t thank them enough.
Great service. Very positive experience.
Started well & ended terrible. Expected to walk out of the closing with a check for $17-18K but had to show up with a check for over $11K instead. Not sure what the issues were on your end & don't care to be real honest. I was told we were all good over a week in advance, then told oops -we screwed up please cover our mistake.
Response from Veterans United
Hi Eugene,
I’m really sorry to hear how your closing felt. When you’ve been planning for a certain outcome and are told everything looks good, finding out at the last minute that the numbers changed is incredibly frustrating. I understand why this left such a bad impression, especially when it felt like the expectations you were given didn’t line up with the final figures.
I’d really like our advocates to have the chance to look into what happened and make sure your concerns are fully reviewed. If you’re open to talking more, you can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically respond the next business day.
Thank you for taking the time to share your experience. I’m here if you’d like to walk through this together.
Shawn, Cristin, and Alex were an absolute pleasure to work with. Each and every one of them were patient and kind as our family worked through our first home purchase. If given the opportunity, I'd assemble this team in a heartbeat.
Very helpful and professional from start till end.
Veterans United made a process that I have always been apprehensive of an easy, painless, and ultimately rewarding experience.My Loan Specialist, Rob Hegstrom, was an absolute rockstar from start to finish. As a first time homebuyer I had plenty of questions. Rob took the time to explain the entire process to me and continued to keep me informed of any progress throughout the loan lifecycle.Veterans United also provided me with a realtor referral, Jason Todd. Jason Todd and his team were fantastic. I enjoyed working with them so much, I am referring my parents over to him to find their new home.In addition to all of the above, Veterans United provided a loan concierge of sorts that would frequently check in on me to make sure everything was moving along smoothly. They even provided me with links to all my utilities and services at the new house that I could choose from.Awesome experience.
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Alex and Felicia went above and beyond! They are very knowledgeable and patient with everyone!
We had a great experience.
I’m grateful to have had Mike Mange and his team to provide a stress free and seamless home buying experience!
Very professional
My family and I would like to thanks the veteran United home loans and the team for making our first home purchase come true. They are wonderful and easy to work with. I would recommend it to anyone especially a veteran like me.
I really enjoyed working with people at Veteran United, they are friendly, helpful and great to work with.
