The process was smooth and much easier than I expected as a first-time homebuyer. Phil and the team were readily available to answer any questions I had and did an amazing job!
The entire team was phenomenal. Having the ability to reach out and talk to anyone needed at any given time was immensely helpful.
Things at times were exciting, and at times challenging, Dustin and Dika were incredible through the process.
Yes, I would definitely recommend the team I had to help me maneuverer through the homebuying process. If I had to do it over again, I would want the same team. And Jeremy, was phenomenal, kind, understanding and I felt so confident throughout each phase of the loan. I didn't know about VU, but from this point on I will recommend all I encounter who wants to buy a home to VU.
My Loan officer Aaron Hayes and My Realtor Maria Deeds made this whole process hassle free. My wife and I are amazed by the way everything went so smooth and we were able to closed on our dream house fast and earlier than estimated. You guys rock!! Thank you Aaron and your whole team. And thank you Maria for clearing out all my concerns. God bless you guys.
Phenomenal team, they made buying out first house so easy and painless even with some minor setbacks.
This has been one hell of a journey for my daughter and I but Veterans and ALL of their staff i feel went above and beyond to get us in or home. From helping me step by step with my credit to getting all the paperwork that was needed. After hours calls to emails they are very prompt at responding and giving you positive advise. I can't say enough positive things about Everyone here. You all are absolutely amazing and you made me feel like family the whole time. Thank you so very much.
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My husband was not a first time home buyer. But I am. Veterans United made the whole process seem so simple. Thank you Veterans United.
Pre approval process was great. However, once the mortgage approval began, communication was practically non existent. Information sent was overlooked and had to reinforce to team to actually look at the documents actually sent. Total communication failure!
Response from Veterans United
Hi Robert,
Thank you for sharing your feedback. I'm sorry to hear your experience changed once you moved from preapproval into the mortgage process. While it's great to hear the beginning of your journey went well, I understand how frustrating it must have been to feel your documentation was overlooked and that communication declined when you needed it most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Very smooth process with team guidance all along the way. Between the well organized VU App to the phone interaction, there was never a doubt as to the next step to be taken. Great Experience!
Ignored phone calls and constand request for more information that has nothing to do with the loan.
Response from Veterans United
Hi Helmut,
Thank you for sharing your feedback. I'm sorry to hear you felt your calls went unanswered and that the documentation requests seemed unrelated to your loan. We understand how frustrating that can be, especially when you're trying to keep your loan moving forward.
We appreciate you bringing these concerns to our attention, as this is not the level of service we strive to provide. If you would like to discuss your experience further, please feel free to reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I received excellent results from a well groomed team
Very pleased with the entire Veterans United team. They all work very hard with you and for you. This entire process went smoothly. I will definitely recommend Veterans United to family and friends. Veterans United Team treated me like family. The team works with you and each other to complete your home buying in a quick and expertise manor. Adam kept me up to date every step of the Way. He was very professional and knowledgeable and my entire experience went smoothly. I highly recommend Veterans United for all your home buying needs.
Everyone made the process so easy and worry free. Very pleasant experience
