When I decided I had to purchase a home I had quotes from 4 lenders including Veterans United. I decided to choose Veteran United because of the excellent customer service I received and the professionalism of the team. I also felt very special given that I not only had a lending agent but a whole team of people helping me throughout the process. I also received excellent terms and credits that I was not going to receive from other lenders in my area.
Over all team was outstanding. I like how they alway reaching out.
I like the electronic's documents portion which I can get things done fast and easy.
The VA inspector did miss some significant things and a whole lot of chaos and terrible stress resulted (which ultimately affected our relationship with our agent and the whole process and took the joy out of the entire process)
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I loved working with Veterans United! They gave me a great rate and the team was extremely professional and super fast with the whole lending process. I would highly recommend Zach and his team at VU. Thanks for all the help!
-Dan
Great service and communication.
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To repeat myself:
Each team member was extremely helpful, very professional, knowledgeable, and at the same time friendly and easy to work with. These folks are top of the line. Bravo!
Matt was great but Lisa did an awesome job too. This team showed the building leader how to close a loan.The site was easy to upload documents. My loan was stess free.
I'm happy that they will be handling the loan, when it's time to refinance.
Website is extremely rough to navigate. Cannot access my mortgage statements, and the "bill pay center" always seems to be down. You have to login to Veterans United, and then login to another website to access any meaningful information about your account. BUT, the other website always seems to encounter problems, and "cannot be accessed at this time."
Response from Veterans United
Justin, it is important for us to incorporate customer feedback whenever possible to improve our service. If you are willing to share more information, then please contact a member of our Client Advocate or our MyVU team for continued support. We value your input, and we are disappointed to learn that your post closing experience has been difficult to manage.
