Our team went way above to help us into our Home. Everyone was very Professional. Always there when we needed answers. We couldn't have done all of this without our Awesome team at Veterans United. Thank you all again for everything. Your are our Angels. Jay and Alana Webb
Retired Navy Veteran.
Well Dave Buchner was extremely disrespectful. He told me that VA United did not need my business. I was going to find a new Leander but already had some money tied up in the purchase of a home and was made clear some of it was not refundable. I truly felt that VA United would certainly treat me right being a disabled veteran were they pride them selves on helping veterans. They do not deserve the VA in there name. The crazy part is that in the end of loan i would have giving more that two and a half time the value of this home to them most businesses getting that much back should be a lot more courteous and respectful. Then after i purchased the home i was emailed twice about filling this review out. I was not going to leave one. After two emails and then a text message saying "We sent you a survey and if you could fill it out and give Dave a 10 " So i am not to sure if all there reviews in the past are true and accurate.
Response from Veterans United
Walter,
I’m so sorry you were treated this way and appreciate you sharing this with us. I want you to know the Client Advocate team is available if you’d like talk one-on-one with someone in more detail about your experience. We’re definitely here to listen and help make this better however we can. Please reach out to Client Advocate anytime from here forward and we’ll be ready to help.
Sincerely,
Kendra, Client Relations
Thank you all for helping me get the house I wanted you all were great and I am so so grateful I feel blessed to have had this team amazing job thank you all again for everything
I am very happy with the service received with this exceptional team of Veterans United, that enabled me to purchase my first home and made the process exciting and smooth. A shout out to Veterans United and Bruce Mueller entire team. You guys were awesome. Thank you all for a great job.
This was one of the best decisions I’ve made in my life! Highly recommend to any veteran looking for a home!
Be sure to start on your to do list early! We got it done! I want to be one of the guys with his t-shirt in front of my new home I see on your website! I love my house!
Whenever an issue came up, Jamie Geiger stepped up and handled everything. She was big reason the loan went through... thank you
The monthly mortgage payment increased by nearly 100$ per month and the closing costs increased by1100$ on the day of closure. It was explained to me that it was the insurance. The insurance says that it was not them and that it was the loan entity, Veterans united. Not only did this increase happen on the proposed close date but because of the added closing costs I was unable to get the money to the realtor on that day. This set back my prepared move in by a week. I had to cancel trailer rentals and reschedule the help I was getting for the move. Up to this point I was very happy with the entire process and all the people involved. But the last day left me with a bad experience. The people involved from Veterans United did a great job.
We started our journey into homeownership over a year ago from Naples Florida. We began working with Jessica on credit repair and the basics of loan applications. She made all the necessary steps clear and easy to understand from begging. We moved to Pennsylvania and found a home we fell in love with! Jessica and her team walked us through everything and explained every step of the way. There were a few obstacles in our journey which resulted in the need to change loan types a few times. Our Veterans United team worked tirelessly to make sure everything was in place, they adapted quickly to all the changes that were beyond our control to still achieve the ultimate goal, get us to closing and into our beautiful home. We would, and will recommend Veterans United to anyone looking to make their dream come true. We couldn't have wished for a better team. Thank you Jessica, Nicole, and everyone else involved in the process. The Briand family is home!
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Kayla McCollum was my loan officer throughout the entire process, I am not sure who Scott is so please make sure she gets a 10 (outstanding) rating as well. Kayla and her team did an amazing job for me and my wife. They were with us every step of the way. Especially Madison Miskov. She was on the ball every step of the way. Anytime I had questions or concerns Madison was there with answers. It was an absolute dream working with this loan team. They made the entire process feel effortless. Thank you guys so much for everything!
Couldn’t be more satisfied with the assistance Kyle provided us. He was extremely thorough and explained things in great detail. He was always available and responsive to any questions or concerns we might have throughout the process. I would absolutely recommend him to friends and family.
We appreciate Kyle. He stuck by us when KBHS was really misleading us, he pointed us in the right direction and provided us with real information.
