I was skeptical going into the home buying process with VU but the 5 star reviews are there for a reason.
Finding out that you've been disapproved for your loan due to a clerical error on your loan officers behalf is frustrating, especially after you've walked from another loan that would have had better terms after renegotiations.
A simple clerical error cost us an additional $15000 on our cost to close, taking it from $3000 to $18000 and severely disrupting my retirement plans - a devastating cost for a Soldier trying to separate after 20 years.
Response from Veterans United
Joshua,
I’m so sorry for everything you went through to close. I know it wasn’t easy and certainly not the experience we intended for you to have. We sincerely appreciate you hanging in there with us despite the curveballs thrown while working on your loan. If you need anything else, please know our Client Advocates are still available and only a call or email away. Reach out anytime and we'll jump in to help.
Sincerely,
Kendra, Client Relations
Easy, comfortable and a truly wonderful experience. Will recommend every chance I get.
I didn't think it was possible to buy a house with zero out of pocket cost but Veterans United were true to their word and made it happen. There program kept us informed ever step of the way. If there was a question they responded very quickly. Thanks for helping us make our home buying process a great experience!!
I was pleasingly surprised. I didn't expect the high level of professionalism and great customer service I received from the Veterans United team. They made the whole process from beginning to closing easy and stress free.
Jeff, Heather, Megan and the rest of the Veterans United group were such a responsible team. They made our best interest, their best interest, by delivering fast results through swift and responsive communication. Not only would I recommend them to my family and friends, I would go as far as to refer this team by names. Thank you all for such a stressless experience.
Less unnecessary emails. At one point I got 5 emails in one day, they were all the same update of the same tasks I needed to complete. I understand files and documents are needed but no reason to be reminded of 5x in one day. Second, it should be common practice to “dumb” down the lingo for first time buyers. I specifically recommend trey as a template for how explanations should go about. He was able to really explain terms and other legalities in a vocabulary that was easy for me to understand. For first time buyers this can be pretty hard to understand. Without Lisa shrum and trey being my main points of contact, it was kept very simple and motivating during the entire process. This current and all future business dealt are purely the result of Trey and Lisa’s hard work.
Matt your team has great knowledge and patience, dealing with people again thank to you and the team
Andrew , Arron Julian Sami and the whole team have been the best that anyone could work with . With times changing and things getting more complicated this team knows their job and makes it less complicated to get through the process. Went through a hard time losing my wife just a few short months ago, Andre Arron andJulian were very compassionate and understanding even though I was under a lot of stress . The best people I have had the pleasure of working with. Veterans United should be very proud of this team.
Devin get the job done and he really care about his customers.
AMY , GABE , MOLLY And all the countless others who worked on my behalf to secure a home loan and a home are fabulous . THEY CARE about You , the Veteran ! Veterans United was the best decision I have made and there's not one regret - well thats not totally true I wish I could give everyone on my loan team a big hug .
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Experience first-hand why 325,097 homeowners give us a perfect score!
This is my second time using Veterans United and definitely will not be the last. I’m thoroughly satisfied with the entire process as far as Veterans United and their staff were concerned. Even when things got difficult, the staff was patient and corrected as much as they could as quickly as they could.
Thank You so very much
