Job well done! Joseph never kept me in the dark. He and the San Antonio VU team where there the hole time. Quickly answered all my questions either by a phone call or text.
Its so hard to find good customer service now days but somehow I found the place that provided me excellent customer service. Buying a home can be frustrating but Veterans United made the process incredibly easy and got me into my new home in 30 days. Thank you guys so much!James Walker
The process was seamless, we closed 2 weeks early.
The service was outstanding I couldn't be more happy much appreciated.2
As a first time home buyer this whole process was so nerve racking but you guys made it as easy as I think it could be. You've answered all my questions and helped teach me so much about the home buying process! Thank you for looking out for my best interests and all the help you've provided, I'm so grateful for you all!
It seemed as if I had to jump through so many hoops to accomplish something. There was so many different issues that I feel like I caught myself, and If I didn't catch them, no one would have. Between information wrong on the underwriting, over charging me for appraisal, random "to-do's" that with any common sense could have been avoided. I think the problem is I worked with so many different people when realistically it could have been done by one. Though it was a rough process, everyone was very nice and Allie was always there to save the day.
Response from Veterans United
Samuel, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, maintain clear and effective communication and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
I want to thank all the Team Players who worked with me to getting my new home. It was very easy because of you and the To Do List that helped me stay on track. The process was way to smooth but that is what made this Team Work Awesome.Thanks, I really appreciate you....v/rBlanda,
Second time using VU. It was night and day different from the first. Multiple members of the team openingly admitted to not know exactly what documents they were looking for. However knew they need something to check a box. Loan coordinator had trouble answering questions, leaving me less then confident in the process.
This whole process was easy and this team got me into my first home!
Excellent coordination and process. Thank you.
Very happy with our experience in refinancing and we are thrilledthat is done and we got a fixed rate.
