Buying a house is never an enjoyable process until the very end. I really appreciate how attentive everyone was. I don’t think I ever had a moment where I was unsure of what to do or where in the process we were at. This made it so much less stressful. Moving from Hawaii was a killer but it was so much easier with all the help VU provided. Thanks a million times.
The entire team was great. They kept in contact with me and answered all of my questions throughout the buying process. They were all ,wonderful to work with. I highly recommend them.
Excellent experience
An excellent team of individuals loved the support and care they possessed. Thank you all and have a wonderful and blessed day.
Bobbi, Jen , Austin did a great job. Made the process easy. Dennis Moran the agent was top notch, going way above and beyond to assist us from 11 hours away.
Everyone was amazing and they truly helped for our first home.
Veteran's United provided outstanding service for me. As a new homebuyer, I had many questions regarding the entire process from start to finish. Veteran's United had so many resources and had great rates regarding my home loan and using my Veteran's Benefits. The entire process went smoothly despite the outside factors of home inventory, and the crazy market prices. I worked with my Loan Officer and team, and really felt like they truly had my best interest when I asked for their guidance and opinions regarding certain situations, and I truly appreciated that along with their honesty. I definitely recommend and will surely be using Veterans United in any of my future home buying needs.
I would recommend VU to friends and family. They made sure every step was taken and helped push things forward faster when the closing was accelerated. I am 100% satisfied with their service and performance.
Jermaine was very hard to get a hold of. Anytime I had a question, he would take days to get back to me. Also, he was very misleading in overall costs.
Response from Veterans United
Hi William, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
By far, the worst experience with a bank in my life. Bank's people, policies and processes nearly cost me my dream home as closing took 9 weeks, despite my financial health allowing me to pay cash should I have chosen to do so. Definitely would not recommend.
Response from Veterans United
John,
We appreciate your feedback and apologize things took a bit longer than anticipated to close. I understand how stressful these delays can feel on top of everything else you’re working on for your loan. Our Client Advocate team is available and here for you from this point forward. If you want to discuss your experience further or need help with anything else, please reach out and we’ll help however we can.
Sincerely,
Kendra, Client Relations
Solibel and the team you have been excellent. They help me in everything and talk to me when i was in stress, wow the experience was excellent great team and also the experience with timothy was great , thank you all off your team. Im extremely happy with you, thanks again
It was a long road but they where there every step of the way!
THANK YOU
