Skip to Content

Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,291

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 415,291 unfiltered, unedited reviews

Starting on Page 253 of 13773. Return to Page 1 »

4.5 out of 5 Stars
Would Recommend
headshot image of Billy Foster

Loan Officer: Billy Foster

NMLS# 2392884

5 out of 5 Stars
Would Recommend
headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

3.5 out of 5 Stars
Would Recommend
headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend
headshot image of Bob Doran

Branch Manager: Bob Doran

NMLS# 1546500

5 out of 5 Stars
Would Recommend
Photo submission from Paul L.

My happy and beautiful daughter and I! We love it. Thank you so much Veterans United!! Amber Brown, you are the greatest!!!

headshot image of Amber Brown

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
headshot image of Jerry Landrey

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

A heartfelt and genuine THANK YOU. This has meant so much to us.

headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

4.5 out of 5 Stars
Would Recommend
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

4.5 out of 5 Stars
Would Recommend
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend
headshot image of Joseph Park

Loan Officer: Joseph Park

NMLS# 2392866

5 out of 5 Stars
Would Recommend

Veterans United help me realize a life long dream of getting my family into a home that was all ours and we thank them from the bottoms of our hearts.

headshot image of Chris Angelo

Loan Officer: Chris Angelo

NMLS# 1861983

5 out of 5 Stars
Would Recommend
headshot image of Alan David

Loan Officer: Alan David

NMLS# 2295753

5 out of 5 Stars
Would Recommend
Photo submission from Mark B.

Overall, an excellent decision to go with Veterans United. They are professional and knowledgeable about home purchasing. It’s been a little difficult during this time, but I would recommend them highly. Best Regards

headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

4.5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend
headshot image of Alex Herbel

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

4.5 out of 5 Stars
Would Recommend
headshot image of Carrie Freeman

Loan Officer: Carrie Freeman

NMLS# 1140687

5 out of 5 Stars
Would Recommend

Overall just an amazing experience. Top notch service, no gimmicks! Everyone was very professional and the experience was basically stress free!

headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

1 out of 5 Stars

We called Matt specifically as he was recommended to us and he dropped the ball multiple times when doing our loan seemed as if he just forwarded all of the information to the underwriter without reviewing and then got rejected where he should have caught the errors. The loan got pushed to the beginning of the next month costing us more money. We asked for help with the financial cost difference and were told that’s a reasonable request but when we reviewed final documents right before signing there was no noticeable assistance. I just wanted get the process over with so we just signed and eat the difference. Also, Seemed to have higher rates than others in the industry as I called others after and was told it was almost a full percentage lower at that point. Which with the rate having to be relocked (due to delays) I would have expected it to have been reviewed at that point. This is my 3rd house I purchased (2nd VA Loan) and was the worst experience I have had.

Response from Veterans United

Hi Craig,

I’m so sorry to hear that your experience with us didn’t meet your expectations. Buying a home is a big deal, and having delays, unexpected costs, and a lack of clarity around the process can be incredibly frustrating. It’s even more disappointing to hear this was your worst homebuying experience, especially since it’s your third time purchasing a home. I truly apologize that we fell short.

It sounds like there were several points in the process where we let you down, from catching errors earlier in the loan to providing clear communication about rate changes and any financial assistance. That’s not the kind of experience we want for any borrower, and I appreciate you bringing these concerns to our attention.

If you’re willing, I’d love the opportunity to have my team take a closer look at your loan process and understand what went wrong so we can work to improve. You can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com. Your feedback is incredibly valuable to us, and we want to ensure future borrowers don’t face the same frustrations.

Thank you for sticking through the process, even though it was a tough one. I hope you’re settling into your new home and that the stress of the journey is behind you now.

5 out of 5 Stars
Would Recommend

Made the whole process painless and simple!

headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Justin Darr and the team worked fast and efficient to get us our dream home. Amazing.

headshot image of Justin Darr

Loan Officer: Justin Darr

NMLS# 526292

5 out of 5 Stars
Would Recommend

Chase was over all super professional and nice, very pleasant be talk to.

headshot image of Chase Lyles

Loan Officer: Chase Lyles

NMLS# 2029622

5 out of 5 Stars
Would Recommend
Photo submission from Kevin C.

Best company to buy a home from. From start to finish they are with you. Never stressed and the most smooth process I be ever been through. Thank you so much veterans united!!!!!!

headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Everyone is very helpful. Some parts of the paperwork I did not understand at all. They replied very quickly breaking down the numbers and what everything meant. Overall, as long as you’re on top of checking your email the make the process very quick and efficient.

headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Dustin was super helpful as well!

headshot image of Amanda Lister

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend

I would highly recommend The Veteran’s United Team to Any Veteran looking to buy their 1st home or looking to refinance my Team, Kollin and Kim were Amazing with my original loan and my refinance loan! They were so very patient answering multiple emails and texts no matter what time it was, or how often, lol! They took time to listen to my stressful situation and understood what I was going through. They explained everything to me so I could understand the process and put my mind at easy. I was going through a rough time and They showed me compassion and kindness and were so professional and knowledgeable .
Thank you Team
Kollin and Kim, you’re AWESOME!😎Pamela W

headshot image of Kollin King

Loan Officer: Kollin King

NMLS# 1375182

5 out of 5 Stars
Would Recommend
headshot image of Kayla Prewitt

Loan Officer: Kayla Prewitt

NMLS# 517082

More Reviews

See all 415,291 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

Start Here: $0 Down VA Home Loans
3,038 Veterans started their online quote today.