Veteran United is a great team to work with. It's a one stop shop for all your home buying needs.
Buying this house throught Nick and his team at Veterans United was one of the easiest things I have done. I definitely recommend Veterans United to other veterans.
Overall, it was a great experience. We bought the home that we had been renting, so the process was less complex than normal. The team was great, but they almost cost us $2,300 in rent credits. Had I not carefully reviewed the closing disclosures and noticed the mistake, we could have lost money. Also, the interest rate was 0.125% higher than the estimate we had received two days earlier. Even though it’s a small percentage, over 30 years it will really add up. Other than that, the team was responsive, knowledgeable and showed compassion.
Great work
We were just seeing how much we were pre-approved for and 5 weeks later we had a home. The whole process was easy and painless. Kayla and Haley were amazing with the process a would do it all over again with them
Chris and his entire team, Josh, Emma, Ryan, were so great to work with during this process. I was doubtful that my past work situations would allow me to qualify but my concerns were addressed well and just as promised I was able to close after six months on the new job. Even closed a week ahead of scheduled.Thank you all for your commitment and consideration in helping me into my new home.
This was the easiest load and house buying process I have done. Was great to be able to esign most of my documents. The staff was very helpful and answered all my questions. Was the quickest I have purchased a house. Was a great experience.
Will and Brittany were great, they followed us thru 4 real estate deals and came through on all of them.
If you good efficient service, go with Veterans United.
You guys were so easy to work with,and polite quick service. Thank you very much
My team with Veterans United made my home buying process effortless and enjoyable! It had been 20 years since my first home purchase, and this experience was much less stress free! I would definitely recommend any qualifying veteran to use Veterans United for their own home buying experience!
Our home team we were given was amazing. They all broke things down for us if we didn't understand something and explained it to make us understand. They new gave up on us and kept looking for ways to ensure our loan would go through to buy our house.Thank you for all the help
Thank you so much for your help! It’s truly and blessing and a dream come true. To own a home was one of the biggest step in my life…
There is nothing else to say about the team that help us. Other than those individuals are rock stars.
We’ve never had someone go above and beyond for us, this loan team made home buying easy. Thank you to all the members who helped our family. We couldn’t be more grateful.
Took much longer than I think it should have. Appreciate Terry’s flexibility and help and great attitude. Also thought Bridget did a super job. But I’ve already mentioned how the underwriter ruined the whole experience. Worst we’ve ever had.
Response from Veterans United
Hi Arnold,
Thank you for providing these details around your loan experience. We are glad that in the end, you were able to obtain home loan financing. Ultimately, it is appropriate to consider how loan approval guidelines are developed and maintained. The discretionary aspects of the loan process can at times provide needed malleability. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
If I call you and say “Hey I’m not happy with so and so’s work, for x reason, could you fix me up with someone new?” Then you call that person and tell them what I said, chew them out, then have them call me, how does that fix my problem? Now said person and myself are both unhappy and working together for the remainder of our house buying. Idk. Seems unprofessional to me.
Response from Veterans United
Hello Morgan,
We understand how important it is to feel valued as a customer. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. It is imperative that we look into your comments further as a potential training opportunity. Thank you for taking the time to share this information with our team.
This was my second loan with Veterans United Home Loans, specifically with Ashton and his team. The first dat, I contacted Ashton to inquiry about a home loan. A couple hours later that same day, Ashton emailed the pre-approval letter. It was that quick! From the beginning to the end, Ashton and his team kept me posted on the progress. The entire process went very smoothly. Thank you, Ashton. You and your team were outstanding.
