You all are the best. This was my first time buying a home. Will and his team helped though every step and Will called to make sure everything at closing went smoothly. Best team ever and we are very grateful.
Excellent experience, i recommend to all who wants to use Veterans United
Recommended. I was able to close in record time. The team was very responsive and was able to answer all of my questions.
VU is the most professional grou and team that I have eaver had the pleasure to wirk with in any capacity. The leadership and teamwork and asistance they provide is second to none. In home buying through my experience most everyone a buyer has to deal with is as slippery as an eel and leaves the slime to be cleaned up after. The VU team answered any questions I had with the most straight forward and honest information even if it was something that wasn't exactly how I felt I wanted to hear it. I hope that in the future I can reach out and work with the team again in perhaps another way. Excellent group!
Everyone was simply the best!
First time home buyers and the team definitely took their time and answered each and every question I had. If they did not have an answer they found it and got back to me. I felt heard during the process
Why settle for less — VU is the best!
This was not an easy process due to some hurdles, but by far the best experience.
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Love you guys, made it effortless.
Outstanding service and help when I didn’t understand stuff! Would recommend over any other company!
Sometimes we all need somebody to lean on! Well, I leaned on a great group of people! The telephone operators were excellent and very well trained. They actually made me feel that they had been waiting to take my calls. I shall not forget Kristy and Emily; they listened to all of my foolishness. Actually, both of these ladies are "simply the best" , and Veterans United is lucky that they hired them. All of you had my best interest at heart; it's good to know that they are "'caring ambassadors" at your firm.
You do not want to even begin to allow me an open Microphone on the Veterans Home Loan department. If I had known the inconsistent, abysmal, degradation the process took, after such a stellar beginning with Veterans United help. I WOULD HAVE USED CONVENTIONAL LOCAL BANKING. My contact could have turned this in 3 weeks, for an extra 1/4 point, I almost pulled the plug twice. YOU ASKED.
Response from Veterans United
Hi Daniel,
We appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team. We were glad that you had a positive experience with your team, aside from the appraisal process. It was great to hear that Nick and his team went above and beyond, after the appraiser was unable to meet the necessary deadlines. As you are aware, the VA appraiser is not selected by Veterans United but rather is handled directly by the Department of Veterans Affairs. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We hope that you enjoy your new home and that our explanations have helped improve your experience overall.
