Lance was great. He knew his job. Very knowledgeable.
Our issue was with Brandon. Us, our realtor, the listing agent, Paula from title, and the sellers were very upset with him. The sellers and listing agent were so fed up with him that they put in a cure notice for him to get it together. He's made the process very frustrating. Asking for things that weren't really needed or necessary or asking for the same documents where our realotor had to resubmit several times. They got my email wrong at first so I didn't know about the well test until later on. We submitted EVERYTHING by the deadline only to have our closing date pushed back because of well testing so I submit the test but then he says he needs the results so I send results asap then he says he needs proof of treatment then that gets done only for him to then say he needs proof of payment, etc. He couldn't have just listed all of that instead of having it be one after the other is completed? On Friday, 10/13/2023, he tells me that he needs another VOE from my husband even though we had already submitted it before our deadline. Doesn't specify anything just that he needs it. So I text him back telling him it was already submitted before, no reply back, so I go ahead and search for the VOE from previous submission, and submit. On this day, I also scheduled the closing on 10/16/2023 at 9 am and scheduled the wire transfer and scheduled a uhaul for the move. AT 730 AM BEFORE THE SIGNING, I RECEIVE A TEXT FROM HIM saying that we needed a VOE dated that day because it needed to be within 10 days of closing. I asked him why he couldn't have told us that on Friday when I submitted it and his response was "I was gone for my weekend vacation already. I'm sorry." Then I told him it wasn't our fault the closing date got pushed back. We were still able to sign but my husband had to drive 2 hours back to work to use his military computer to get the VOE while I was left trying to move with the uhaul by myself while pregnant. He just made the whole process infuriating. Literally, the worst I've ever dealt with.
These people made bringing a dream to reality. I would recommend they 500%.. hands down the most friendly people you ever work with.🙏🇺🇸🇺🇸🇺🇸
The Veteran United family is the Best!!!!
Keep "fighting the good fight" as they say! Every new day is a great opportunity to change someone's life for the better! Hopefully in the future, if I ever decide to purchase additional real estate, I will have Veterans United and their team on my side! Thanks to everyone involved!
I have nothing but HIGH PRAISE for Rick Bridgman and his team at Veterans United Home loans. I appreciate your going Above and Beyond the call of duty! From beginning to end, you were informative, extremely thorough and attentive to our financial needs, this making sure that we were getting the best deal possible. The service and personal attention we received was Exceptional and Exemplary! I wouldn't finance at any other place!
Thanks
Great services. 3rd house bought with United veterans services.
Very pleased with veterans united and the team that helped me make my home buying so quick and easy. Thank you
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It was a long drawn out process but well worth it
Overall Karol and her team were very on top of the documents and processing everything. I, as a first time home buyer, was impressed with her teams efficiency, professionalism, and overall efforts in the success of our closing. If I had to do the process over again, I would hope she and her team a part of the process!
Honestly, the easiest, smoothest, and on top of it team that my wife and I had! I 100% would recommend Scott, Elizabeth, Brittany, and all those who aren't the front runners! It was a great experience and we are very grateful for you all!
I just wanted to say - Alex and his hardworking team did a phenomenal job helping and assisting me in being a first-time homeowner. The home-buying process has been extremely smooth throughout the whole time and I have Alex to thank and commend due to his knowledge, professionalism, patience, and understanding in regards to anything and everything home-buying related. What I like about Alex and his team is the fact that they are all approachable and ready to answer any of my questions as well as guiding me through every step of the way especially during times of confusion and doubt. I also want to give a shout-out to Leah Brown (Realtor) who also has been absolutely phenomenal in assisting me with buying a house. I would highly recommend the exact same team that I had (in terms of home-buying) to anyone else that are house-shopping or considering on being a homeowner just like what I did. Alex and his team alongside Leah will definitely take care of your home-buying needs!- Cisco
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If I could sum the whole ordeal into one word...there is only one that comes to mind, outstanding! The commitment and time put in to helping us was just that...outstanding. thank you all so much.
Would definitely use you guys again made the house buying process so smooth and answered all my questions too
