Caitlin's customer service is truly exceptional. From our very first interaction, she demonstrated a level of empathy and understanding that is rare to find. She took the time to listen to our needs, providing thoughtful and considerate responses that showed she genuinely cared about our concerns.Her communication skills are top-notch. She kept us informed at every step, ensuring we felt heard and valued. Her responses were always timely, detailed, and helpful, making us feel at ease and well taken care of.What truly sets Caitlin apart is her empathy. She has a unique ability to understand and share the feelings of others, which made our interactions with her feel personal and meaningful. She went above and beyond to ensure our needs were met, often anticipating our questions before we even asked them.Caitlin's exceptional customer service and empathy made our experience with her a truly positive one. We cannot recommend her highly enough. If you're looking for someone who will treat you with respect, understanding, and genuine care, look no further than Caitlin.
I will use them in the future. I will refer everyone to them. I have so much good things to say I couldn't fit it in here.
Rachel king was never there when you needed her and sometimes didn’t return our calls
Casy Regan was also fantastic, I wished I worked with people like her on my job.
I never knew who I was working with and little to no explanation when things were changing and the underwriter was terrible
Response from Veterans United
Guillermo, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Buying our first house was a scary thought but VU put our minds at ease. We can’t wait to make memories in our first house!
Although getting the loan was hectic at times, it was most definitely worth it, and my loan officer assisted me through EVERYTHING!!! Thank you, Veterans United & Victoria McGhee for everything.
Honestly, this process was amazing. Stephanie and Brian did any and everything to make sure we were happy and knew what was going on. I had questions along the way and not only got answers but they answered what would have been the follow up question. Stephanie went to bat with the credit bureau right at the end as we were at closing and made it happen. Couldn't have asked for a better group of people to help us through this process. We will be using this team for every purchase moving forward. We will be obtaining some rentals in the future and while veterans united is an amazing company, I will use Brian and his team specifically and recommend that any other Vets looking to buy go with them. Any issues you think may come up, they seem to already have a plan for. Then a back plan and a double backup incase things keep coming up. Amazing team. Amazing people. Just real, down to earth, casual, "let's make it happen" bunch and I could not be any more happy with how things went. Thank you all for everything!
It was a difficult experience bc I had a lot of properties but Dalton and Joseph took care of me
The first contact I had was Nick, and he was fabulous! I was then transferred over the Brian. It took a few days before I heard from him, so I contacted Nick again, and he got us connected. At that point Brian did great. The whole process was a bit long, but I don't think it was anyone's fault. Just how it works. Thanks!
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Slumlords check for Veterans United under their bed before going to sleep.Thanks for getting me out of that shituation
Great a experience
I am so excited to see the joy on my wife's face to see that we're homeowners again. I personally had struggles with readjusting to civilian life but I feel blessed to get a fresh start from Veterans United 🙏..My family is so happy to see my wife and I closing on such a wonderful place to stay. I hope I could be a inspiration to others Veterans to continue moving forward one day at a time. I will definitely tell my fellow brothers and sisters at arms to take their business to Veterans United. I want to conclude with thanks for the support and love from my United Veterans team members Josie, Tammy and Gabby.
There isn't enough space in this review section to give enough praise for the entire team that I worked with during this process. Derick Vollrath especially was helpful during the closing process. I felt like Derick was fighting for my family every step of the way. The whole team made my wife and I feel at ease about the process, especially during underwriting where things can get a bit stressful. With that being said even our underwriter Angie did a fantastic job fighting for us and getting things done. I will not hesitate to recommend Veterans United to everyone I know. Thank you for helping me build a better future for my family!
For a first time home buyer, this process was very streamline and easy to follow; all of details were clearly explained and I didn’t really feel lost at all.
