I started not thinking this would happen, but the team that worked with me was incredible. Let me see the possibility by working with me through the process and clarifying any concerns I might have. They were with me every step of the way and gave A+ customer service. They have my recommendation.
There was no one else that made us truly happy and tears of joy as we are now. New home owners.
Love the whole team. Answered every question. Just an outstanding overall experience
I it is good to have people out there looking after Veterans for the hard work that we do and their families as they sacrificed a lot as their husbands and wives go out to take care of our country. Excellent job Veterans United.
We would like to recognize Meredith and Chris for an exceptionally well-done job!
Veteran's United made it work for us. We provided all the documents requested of us and they handled the rest. If we buy another home in the future, we will use Veterans United.
Overall it was pretty painless process.
Stephen Erickson Goes above and beyond with every phone call.
Go with Veterans United Home Loans if you are considering or buying a new home! It doesn't matter if it's your first home or your tenth. You will never find a better group of people to work with through this experience. This was not the first home for my husband and I, and every thing we ever thought about buying a home has changed these days. Veterans United kept us posted every step of the way, saving us money and many headaches. VU is the only group we will ever use if we need this service again. You can't go wrong with VU!!
Right after closing my wife my realtor and I were all standing around talking and we all couldn't say enough about Jake and his team, she said she would work with them any time and would recommend them to others as would we. Great job to everyone at Veterans United.
Chris recommending Jack O'Mally for insurance was a great disappointment. I didn't trust Jack, and very much disliked the insurance companies he hooked me up with. They were a pain.
Response from Veterans United
Hi Carol,
We are sorry to hear that your process was dampened by your insurance experience. One of our Client Advocate team members has already begun to research your comments, and remains available to discuss your dissatisfaction with your HOI experience. While we are unable to locate the person you have mentioned we hope that your HOI policy is everything you need it to be. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We are committed to finding out what may have caused you to feel this way and to ensure a better experience for future customers.
I feel like Veterans United, Lindsay and her team went above and beyond. Even sent us a gift when they learned about the birth of our first grandbaby. Very thoughtful. I have never heard of a lender doing that before.
Had a great professional team.
