They were amazing!!
Nick Palkovic, the local Martinsburg, West Virginia real estate agent was great - he asked me to complete a Zillow survey, but I can't locate the email to do so - but we couldn't have asked for better/more personable treatment.
The Virginia real estate agent that was assigned to us by your company, could have been better. When I wanted to use my own real estate agent it was frowned upon and when I asked that question, the tone in the voice changed and was given a little attitude. I think I would have had a better experience with my own personal realtor I wanted in the beginning.Our New York realty team was superb! Definitely the best thing out of this whole experience!!Mason Maddox should really have some customer service training to learn how to better talk to clients, realtors, & attorneys. I get it, you may not understand a different states laws or whatever, but I think staying in communication with your clients and not being condescending when questions are asked. He was not pleasant with our realtor or attorney when speaking with them.I understand our file was probably longer than expected on all ends but it doesn’t give you a right to treat people like crap.
Response from Veterans United
Jeremy,
I’m really sorry you felt disrespected by your loan team and for the strained communication as well. This is not the exceptional experience we strive for and I’d like to assure you Client Advocate is here for you. As the Veteran you are why we do what we do. I’m sorry this sentiment wasn’t conveyed well enough when it mattered.
If you’d like to discuss your experience or need help with anything else going forward, please don’t hesitate to tap us in and we’ll help however we can.
Sincerely,
Kendra, Client Relations
I think Veterans United is a well ran good company. I only have complaints about my realtor. Not informative, lying to my face, not answering my questions. I give Michele a 1 just because I cant give her a 0. Please dont use her, she is not a good realtor. She is my only complaint.
Max, Patty, & Jenny
Thank you all for everything you did for my family to help us buy our home. So thankful to have had Veterans United and you guys.
It started with the Home tactical box, super cool and unexpected, then the etched glass set which is super nice. Veterans United went above and beyond, was truly a great and painless experience!
As a first time home buyer I couldn’t be more thankful for the team that helped me out. Communication was never an issue and every question that I had was answered thoroughly and promptly.
Chad’s whole team did an outstanding job keeping me up to date every step of the way
Overwhelmed with texts and calls. Glad it's all over
Veterans united made my home buying process a breeze. With caring team members that helped me with every step of the process, they took of lot of the stress of home buying off my shoulders.
Communication was not all that great. As a first time buyer did not understand or was told all the in and out. Also had to fight with every charge and get thing reduced with out much gudieance
This was our first time purchasing a home and were overwhelmed coming into it. The way Ryan and his team broke down everything into a step by step process helped put us at ease. Everyone was proactive in moving our process along. Got us to close in a very fast 22 days. Was amazed with the level of care they offered to my wife and I. Would absolutely recommend Veterans United to any one that will listen.
Becareful of the home inspection. The VA isn't required to review them. As a result, a person could end up with major issues as I discovered recently. I ended up with as is home with major repairs. I wasn't anticipating. Perhaps the VA Could communicate with the Veteran that they don't review or is it a requirement to do so. Before or during the process.
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I would like to thank everyone at Veterans United for all the hard work they put in to help me and my son get our house. My loan officer Mike Kane is an outstanding individual and provided top shelf service from the moment I reached to him until we closed on the home. Again, thank you Veterans United!!!!!
Veterans United made home buying really stressless providing step-by-step guidance along the way. High five to Veterans United! I"ve already referred a friend for when they're ready to buy.
I will be telling more of my brothers and sisters about VU as it was the best home buying experience I have ever had. Thank you. Kevin
I have bought a few homes in my life. This was the first time everything was seamless from start to finish. I had my own team assigned to me to ask questions along the way. Everyone responded quickly to my calls and emails. I am very pleased with the efficiency and effectiveness of their employees and business practices.
