Initially I was very excited about being a first time home buyer using my VA loan. The financial team assigned to me did a less than stellar job with preparing me for the ride. Example, I was told through my initial contract my rate would be 5.1% but somehow my closing rate was 5.675… due to my rate not being locked in (unbeknownst to me). Overall, the experience left me disappointed and discourage from using VU in the future or referring them to friends and family members. #nothappy
Response from Veterans United
Thank you for this feedback Tiye.
A member of our Client Advocate Team is available to discuss your experience if you are willing and able or have more information to share. We understand how the home buying process can get stressful, especially for the first time. It is our goal to be there for you every step of the way to explain and demonstrate all changes. It looks like your initial loan estimate had your estimated rate at 5.1% on 8/16, though we are not able to lock you in until you are under contract (contract receive date 8/29). While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do appreciate your calling attention to this aspect and we value your feedback.
Veterans United should be proud of this team. Leah, Cris, Holli, and Julie are a group of fantastic and wonderful people. They take the time to know you and care. You are not a client but a person and are treated like one. I would give them all 10 Stars and a very grateful THANK YOU for everything they did for me.
Veterans United helped us with everything during our home buying process. Malika was super amazing when working with us for credit issues and Mike did an outstanding job answering our many many questions. Last, but not least, Chris was super quick and helpful in responding to our requests and providing us with required documents.
Easy and very helpful
Thank you
We had a truly excellent experience with Veterans United. Your system is very well laid out and user friendly. Every VU employee I worked with and spoke to was totally helpful and eager to get us to close as painlessly as possible. I highly recommend this service.
Veterans United is Everything. They removed the stress of buying a home. I thought it would be a long drawn out process. Veterans United literally guided me through the process with ease. I’m glad Veterans United exist.
Great. Everyone is very thoughtful and they go above and beyond expectations. Thank you for a great buying experience.
We were really concerned about the home buying process because of the physical limitations my spouse has. The understanding and acknowledgement in finding a home that would meet our needs was greatly appreciated. The way the Veterans United team kept in contact, and the way they addressed every step of the qualifying process was such a relief.The suggestions about transferring services, insurances, utilities made the transition to our new home worry free. Thank You!
We had a good experience and everything was great they helped us old folks understand how to apply using the computer we are not to smart when it comes tothe computer. Thank you all (Ryan Mason &’Mark) for all your help You guys are the best!!!
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Everybody made this process very easy
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Words cannot describe the gratitude I have in this very moment. I am the first person in my family to own a home and I did it at the age of 29! I wouldn’t be here if it wasn’t for this wonderful team of individuals! I cannot thank them enough!
Worked with me all the way through the buying process
Thank you too the whole team from the Cone's
You guys add that personal touch that makes people feel like buying a home is more than a business transaction
Honestly, this was the most unreal experience of purchasing a home, thanks to the Veterans United Team. We truly felt like everyone was truly working on our family's behalf in assisting us purchase a beautiful home in the location we desired. We began our journey with simply creating an account and approximately one month and eight days later we closed. Thank you so much guys for this journey. The destination is now chapter 2!
ps Kevin Karney, Courtney Gully, and Brittany Lucy was our Dream Team
