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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

413,755

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 413,755 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

This has been a great first time home buying experience. We’ve couldn’t had chose a better company to work with. Thank you so much Veterans United for everything you’ve done for us and our family. We appreciate you!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
Would Recommend

This was my first time purchasing a home and I didn't really know the process all too well but everyone involved in helping me really did an amazing job and I truly am grateful I had the chance to be helped by such amazing people.

headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend

Again, the team at Veterans Unitedworked at the utmost level of competency. They were effective, quick, and accommodating. 10/10 recommend.

headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend
headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend

The entire process was easy and everyone was so helpful.

headshot image of Trent Matteson

Loan Officer: Trent Matteson

NMLS# 2070262

5 out of 5 Stars
Would Recommend

Highly recommended for your home loans. They are professional and responsive to your concerns. Customer service is top tier. Again thanks to Aaron, Brandon and Christina for making this journey easy for me and my Wife.Thanks a Million.

headshot image of Aaron Madrid

Loan Officer: Aaron Madrid

NMLS# 1161632

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend

I love working with VU. Thank you guys for taking the stress out of home buying.

headshot image of John Stockstill

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Veterans United made our home buying process easy and made our dream of owning our home reality. Thank you so much.

headshot image of Aaron Whittaker

Loan Officer: Aaron Whittaker

NMLS# 2125831

5 out of 5 Stars
Would Recommend

Well done, and thanks for aiding with my purchase process!

headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

4 out of 5 Stars
Would Recommend
headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

We purchased our home with Veterans United and when it was time to refinance we couldn’t imagine going anywhere else. They are all very good at their job. They always returned our calls promptly and were able to answer our questions. They made the entire process easier than we anticipated. We would definitely recommend Veterans United to all of our family and friends.

headshot image of Laura Shackelford

Loan Officer: Laura Shackelford

NMLS# 646312

4 out of 5 Stars
Would Recommend
headshot image of Angela Hake

Loan Officer: Angela Hake

NMLS# 1653266

5 out of 5 Stars
Would Recommend
headshot image of Dave Michaud

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Totally floored with the state-of-the-art systems that Veterans United uses.. you just cannot ask for more. Everything is so simple with the "To Do's" and such synergy between departments. This refinance process was so painless and so easy to use I will be using it in the future again for all my home needs.

headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend
headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars
Would Recommend

What an exhausting time lol I cant believe you guys do this DAILY !
Thank you very much

headshot image of Ryan Trotter

Loan Officer: Ryan Trotter

NMLS# 2137396

5 out of 5 Stars
Would Recommend
headshot image of Seth Rector

Loan Officer: Seth Rector

NMLS# 1374331

5 out of 5 Stars
Would Recommend

We couldn't be happier with everything that has happened with the process of buying our forever home! The gifts we received were so touching! We loved the door mat and flag mount. Both are now proudly placed in our new home. Thank you so much for everything you provided!!! We are going to miss talking to Rob, Cara, and Allie! Thank you again!!!

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend

Thank you veterans united! Not so much my realtor though, almost had the house I wanted slip through the crack lolz

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

0.5 out of 5 Stars

This was the WORST experience, not just homebuying, but experience with so-called "professionals", i've EVER experienced! ALL "reviews" on emails, site, etc. need to be removed immediately for false advertising! I had no hands off experience whatsoever! I had to do all the work to keep my home after my "team" failed to communicate the correct information in the proper amount of time to the right parties, THE ENTIRE TIME!, I had to constantly play lender, realtor, and closing agent throughout my entire homebuying experience! I, myself had to contact my "team" as well as the realtor, closing agent, title company, and even the sellers to keep my family's home, after all the false and delayed information my "team" kept telling me. I could go on and on about every single thing my "team" failed at, but it's honestly pointless, I am refinancing asap, the only reason I stayed with V.U. with the 6.2% int. rate besides a 4.5% from another lender is because me and my family were too far invested already in moving to the new house, because my "team" said I was good from the approval, I had to stay to keep the house my family wanted. ALL members in my team need definite re-training, Kyle Kroll did seem to pick up the ball at the end when I felt Zach, Melissa had abandoned us. So I will say Kyle did the best job out of the whole team. I'd like someone to call me about this review for more explanation please. itguy45@icloud.com or (479)322-2910.

Response from Veterans United

Colton,

Thank you for the feedback. Our Client Advocate team is looking into this and will follow up soon if you’ve not already heard from them. This isn’t ever the impression we intend your experience to leave you with. We’re here to listen and learn how we can improve future homebuying experiences for your fellow Veterans.

We thank you for letting us serve and wish you the best all the same.

Sincerely,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Wes Dyer

Loan Officer: Wes Dyer

NMLS# 1945043

4.5 out of 5 Stars
Would Recommend
headshot image of Larry Karnes

Loan Officer: Larry Karnes

NMLS# 2093477

5 out of 5 Stars
Would Recommend

Thank you all for the wonderful experience and making it easy and stress free for buying a home…. Well pretty stress free! My stress level was almost non but my sister was a 2 out of 10….. she really wants me to move there lol!

headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

4.5 out of 5 Stars
Would Recommend
headshot image of Mike Halliburton

Loan Officer: Mike Halliburton

NMLS# 1426761

More Reviews

See all 413,755 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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