The only reason I did not give the overall experience a 10 is because I found my (supposedly) main loan coordinator Madi Lackey very unreliable. I understand during the process she was out sick a lot, then vacation, then sick again but, when I did talk to her maybe twice during the whole process she seemed very uninvested and very rarely did she have the answers to any of my questions. At one point, she was asking me questions like I had the answers. She was hard to get a hold of! It was very frustrating!Luckily there was Jay and Sam. Both gentlemen were great!
I had my doubts about this program when I first started because I just wasn't sure if I would qualify for all the whoops I thought I was about to embark upon...WELL, I was WRONG!!! This was the easiest, most professional, and encouraging experience. MY entire TEAM ROCK my NEW HOME process. And 45 days later I'm a VETERAN HOMEOWNER
It was a great experience working with the Veterans United team.
The Veteran's United Team is outstanding. We could not have picked a better lender to work with. Miguel, Kyle, Brittany, and the entire team in general worked quickly and efficiently to get us into our home as soon as possible. The process was smooth, everything was clear, and the online portal made document submission very convenient. Everyone we interacted with was very friendly and professional and communicated effectively through any means (phone, text, email). We are extremely satisfied with our experience and highly recommend Veteran's United!
No comment.
My whole team was wonderful. Always willing to explain and was there for us when our family went through a rough patch.
Thank you to our whole team that made our whole experience of buying our new home so much easier. They were all there every step of the way and took out any stress or issues.
From start to finish it was extremely positive and I appreciate all their help.
Keep people updated on what is going on, even if it not 100% positive, because people like to know. (maybe they could do something to help).
the whole team has been very helpful and I would recommend the team to other veterans.
Thank you very much for all the help during this process.
Kathy Monnig was beyond fantastic. She made every step with us along the way without fail. She is the consummate professional and did not miss a beat in any area. I would never use anyone else for a loan. Kathy Monnig on a 1-10 scale was a 100!!
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Was quick and easy.
Jenny was awesome in helping manage the final approval process. I couldn't imagine a better intermediary between me and the underwriter. I'm incredibly thankful for the entire team in helping us move into the home of our dreams.
