I would not recommend VU for a loan. I already mentioned some of the bigger issues above. Even my buyer's agent complained about trying to work with VU. Some of the same issues I mentioned above.It was just a bad experience. In addition to what I mentioned previously, working with Heather was frustrating as well. She kept coming up with new documentation requirements. One example, she asked for the last two years of W2s. I provided those which showed I worked with CACI, changed to Novetta for 4 months, then back to CACI. She then asked for proof of employment with CACI which I provided. That included working with CACI from June 2014 to June 2021 and then Nov 2021 to present. She then decided I needed to provide proof / dates of employment with Novetta. After several days of going back and forth, I mentioned that Novetta was acquired by Accenture which was one of the reasons I decided to return to CACI. After multiple days of my time trying to get her the information and after I told her multiple times that I didn't think I should have to provide that information since (1) I showed 8+ years of employment with CACI, and (2) I provided a W2 from Novetta, she finally agreed and submitted my paperwork without the additional information. That was a waste of time and effort and just one specific example of the difficulties working with VU. Never again.
Response from Veterans United
Gerald,
I’m sorry to see this. Even after closing our Client Advocate team is here for you. We’ll address your experience and share what we learn in follow-up coaching opportunities going forward. I’ve left you a voicemail including my direct extension. Please feel free to reach back out if you’d like to discuss in more detail. Thank you again and hope to hear from you soon.
Very best,
Dave, Client Advocate
Made the process fast and easy, great communication and all around a great company!
These guys are awesome 10/10 recommended
Definitely would 10 out of 10 recommend using you guys again to anyone looking to buy a home in the future.
I don't have much to say but thank you .we finished our move in now the fun starts.
Veteran's United was very easy to work with. The online portal couldn't have been any easier. Made the process very straight forward, great for somebody like me that is often very busy and tied up. Great communication. Process was as smooth as ice.
This is the only way to go for buying a home. My team was absolutely outstanding. I couldn’t be more pleased.
As a first time homebuyer, we got to experience a smooth sailing process with the help of Veterans United. Highly recommend their excellent service in making sure that everything is met.
Monica Johnson....you made this experience fun and calmed our fears! You're an asset to Veterans United and we feel abundantly blessed to have worked closely with you! Your ability to review and analyze data was exceptional! We pray that you are blessed beyond measure!! Thanks, again to you and the VU Team! Sincerely, Charles R. & Gwendolyn J. Williams
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We loved every step of the way. The only item that bothered us was out of our teams hands. They jumped on it as soon as they were able to. Our team was outstanding. VU does all the little extras that let you know you mean something.
Great job. Meant the world to my family.
Just thank you. You allowed me to set my family up with a nice home to make memories in.
Thank you guys for making a dream come true for my daughters and myself. After the fact I can't imagine buying a home without the kind of support Veterans United offers.
