Buying a house is a pain no matter what. Veterans United made it easy as it can possibly be!
To believe I contacted you guys on a whim and how fast you got me into the home I wanted. It went so fast, I’m still in shock!
My family is in the home we wanted when we started looking around. They worked me through what I needed to boost my credit to get the best interest rates. Within a week I was making an offer and then 3 weeks later I closed on the home. Wow. Just wow. I was afraid that this would be a hard long process. It wasn’t. I really just spent some time on the phone. The only real work. Lol. I do recommend veterans United. I recommend Lindsey James and her entire team. Very professional. Very hard working. Very caring and understanding. Very thorough. I am more than pleased with how the process went. .
Keep doing what you're doing for people, it's value to have great customer service.
Having a "team" was awful. A decade ago it was one person, this time it was 4-6 depending on what they needed. My team did not do a great job of staying in communication or even simply answering their phones. I will not use VU in the future because they played the blame game instead of owning up to their mistakes. Mostly I had put in an email what to do and it pushed back our preset closing date and changed stuff multiple times because they failed to read it until the day before closing. I didn't even get my closing amount until 20 minutes before signing, it should be 3 days prior! Absolutely horrible experience.
I highly recommend VU to anyone in need of getting refinanced. We started in January but our credit needed some tweaking before we got started. They gave us advice and we followed it and it worked. Our only hang up was our solar panels which took longer than expected with the title companies but finally signed and received our money quickly.Thanks again.
What can I say, but you only give me a chance to rate the experience a "10"....Brian and his team far exceeded every expectation. The degree of professionalism, attention to detail, open and informative communication were key to getting the process being done in record time. I would not only recommend the team and all the affiliates at Veteran's United, I would put them in a class by themselves...top shelf service. Our utmost thanks and appreciation for processing our loan. So refreshing to know that there are people who still truly care about being genuinely helpful. Thank you...!!!
Great experience with these guys! thank so much.
The entire team was professional and stayed with me every step of the way. Every bump that came up was solved in a pretty timely fashion.
Nick and Jakob definitely hit it out of the park. They went above and beyond what I was expecting. Definitely will recommend these gentlemen to anyone I come in contact with looking to buy a home.
The whole team was amazing, especially Kristy Bradshaw.
I am super elated I contacted Veterans United to submit and process my home loan. My contacts at Veterans United, Dustin, Elizabeth and Emily are a "Super Team". Professionalism at its finest. From initial contact to final signature, they provided and met my every need with no hesitations or delays. I intend on referring their contact information to all Veterans I shall be made aware of that are seeking a home to purchase. Thank you so very much. Larry
Thank you for making this part of the home buying experience an easy process.
Everything they told me would happen, happened. After just a month the house is ours. I would recommend Veterans United to anyone!
Too tired to even think about it.
I was unbelievably pleased with everything. For as stressful as the home buying process is, they made it feel as easy as they could.
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Jeff Gordon is an asset to your company. I have never dealt with somebody as professional & courteous as Jeff. Jeff makes you feel like he truly cares about you and the outcome of your loan. Unfortunately in today's time most people are only at their jobs to do the job and go home. Jeff Gordon is a super-star to my family. When we hear about co-workers, friends, family going to do a home purchase or refi we always tell them to go through Veterans United and work with Jeff Gordon. I truly wish there were more professionals that truly cared about their job like Jeff does. #10stars
For a it being my first experience but a home. Not nothing anything. Overall after looking back I feel I had the best team of people I could get. Even when motivation was gone. They still was pushing to reach the finish line. Thank you!
Too bad you guys dont do cash out refinancing
I didn't think it was possible for me to purchase a home so soon until I contacted Veterans United. They worked with me and showed me what I needed to do to qualify to purchase . They checked on me constantly and in less than 3 months I had pre-qualified. They then turned me over to Carma's team and a clear path to home ownership was put into motion and achieved in a very short time I became a first time homeowner purchasing the home I love and had been leasing for 11 years with the patience of the owners who promised they would sell it to me when I was ready. Veterans United got me prepared the day I asked about the possibilities of owning this home. It is a dream come true. I'm forever Grateful.
