Easy, had all the help we needed to get through this home buying situation
I would like to leave a 10 star outstanding review for my transaction coordinator
Mr. Jon Ouk , If Mr. Steifferman was the conductor , I would say Mr. Ouk was the engine.
Mr.Ouk made sure that we stayed on track, the same page , again if you felt overwhelmed or not quite sure about something Mr. Ouk would let you know to reach out because we all had a common goal as a team. I really appreciated Mr. Ouk guidance as well during this process. There is a reason this company is called Veterans United , they have a Vets back. Thank you again Veterans United
Bill was great to work with . Made this whole process smooth and fast .
Veterans United helped me more than any other lender. They truly worked with me to get what I needed.
Veterans United did a great job getting us the house we wanted while walking us through the process.
This is supposed to be a VA home loan, not conventional. I should not be paying PMI. I also do not pay County taxes so that portion of escrow is incorrect. I only pay homeowners insurance. So, where's all that extra money going? Not to me, not towards hazard insurance...
Of course, it's my fault that I didn't see this when signing original mortgage documents so I'm just getting screwed. Not anymore, I'm refinancing with another lender who can do it right. This is disgusting.
Response from Veterans United
Hi Nicole,
I’m really sorry this situation has been so frustrating, especially when it feels like the numbers don’t add up.
I do want to clarify a couple of key points based on your concerns. Your loan was structured as a conventional loan from the beginning of the process (contract to closing). When using second-tier entitlement while retaining another property, there are specific limits, including loan amount and occupancy requirements, that can impact VA eligibility. In those cases, a conventional loan may be the path forward, and that structure would have been reflected in the documents throughout the process.
Regarding escrow, I want to be clear that property taxes were not included in your escrow setup. Based on your exemption status and the final closing documents, escrow was established for homeowners insurance, not county taxes. If you’re seeing a higher payment than expected, I completely understand why that would raise concerns, and I’d like to help break down exactly how those figures are being applied.
You deserve a clear and transparent explanation of your loan and payment, and I’d really appreciate the opportunity to review everything with you one-on-one.
Please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
People we worked with were amazing.
Veterans united should be every veterans and service members first choice. Great company to work with.
I would like to especially thank Ben. Ben answered all my concerns and worked so hard at making all my numbers fit perfectly. I especially appreciate the balance Ben has in his life. Ben still took time to shut things down from work and set time aside for his family; family is everything. The effort Ben made to secure my loan felt the same effort he would have made as if I were his own brother. Veteran's United should give Ben a raise; to lose such an employee would be a great loss. Tyler's effort, response time, and assistance to resolve concerns was exemplary. I would like to thank Veteran's United for providing me a team with such professional brilliance.
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Ryan has been an excellent loan officer. He has gone above and beyond to make my home buying experience amazing. This is why I keep using your services.
The Team is was assigned......... simply perfect. Taylor.... kelly....
.Amy all-star team. Let me tell you this team made my process so easy. They are real people that care I could not have done this process with anyone else.
All-star team that's my name for them. Love you guys trulyThank you from the bottom of my heart!Forrest
I think I have already covered everything in my two other comments, but, suffice to say, I am very satisfied with my experience.
VU had an excellent team working with me all the way through the process!
The team we were all assigned were professional and amazing along the entire way. Couldn’t have been with better!
This is my 2nd time using VU and once again they were out standing.
Stress free and honest
Ryan,Julia, Cedric and the rest of the team was always easy to deal with.
