Nathan was patient, responsive, and reassuring throughout the process. He kept us sane and moving forward when we were ready to give up on the home search and buying process! This was our second time working with him, and we couldn’t recommend him more highly.
The entire staff was very professional and polite. I do wish the loan officer Brenda would have prepared better she asked me for things several times that was already uploaded into my portal. The good thing was I was able to direct her to what I upload without having to re give to her.
Words truly can’t describe just how excellent of an experience it was working with Veterans United. It may be bias being that we are first time homebuyers and have never worked with anyone else, but my VU team truly made everything go smoothly for us. Plus, the app is extremely user friendly!
Ryan was very pleasant and helpful. Him and his team assisted us the entire way and gave us the best experience we could hope for.
Everyone at Veterans United was always so helpful and positive. No matter the time, they were always quick to respond or reach out regarding any concerns we had.
Team was awesome and for a first time buyer they quickly dispelled every bit of nervousness I had with fast replies to my questions over text while also making this a much easier process than me and my wife believed it would be. App was incredibly helpful in keeping tasks organized and letting us know what to do next. Had a very pleasant experience which is a stark contrast to how first time buying experiences went for some friends that went through local lenders.
Matt and his team were always there to calm the fears of a first-time home buyer. We chose Veterans United over all the local options and I'm glad we did. Although the mountain of paperwork was sometimes intimidating, it was easy to upload the necessary paperwork to the site and get this process completed. I wish to thank Matt and his team. Our dream has come true!!
Excellent experience !!!!
Steve, Jack, Gabby, all did an outstanding job helping us purchase another home thru VU. Our realtor Bessie K. was also top notch!! Thank you so much!
Phil and Beth were amazing for the paperwork and getting everything together. A little hiccup at the end, but we were able to get it across the line almost exactly on the time we had. They answered all of my questions and if they weren’t able to, they had it to me within an hour. Was very grateful to have them as my team.
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Alex and team we’re absolutely amazing and helpful to the extreme!
Outstanding, streamline process.
Everyone at VU was so incredible! Amazing customer service, clearly explained the entire process and was easily available for questions!Awesome experience and would definitely recommend friends and family!
At first, everything started off great. Communication was smooth, and the process seemed to be going well. Then things went downhill when I was repeatedly asked for documentation I don’t have — specifically a DD-214 — even after I explained several times that I’m still serving in the Navy and that form doesn’t apply to my situation. Instead of understanding or verifying policy, they kept asking for it again.Later, when it came time to close, the loan team failed to clearly communicate what was needed. For example, they suddenly requested my trading account information but never specified what documents they wanted or how to send them. It wasn’t even listed in my to-do items. Because of this confusion, I missed closing.I’ll admit I lost my temper — I yelled, and I regret some of what I said — but their complete lack of understanding of military procedures and poor communication made an already stressful situation worse. Cutting off all communication afterward was unprofessional. Ironically, if they had simply done their job correctly from the start, the entire issue could have been avoided.
Response from Veterans United
Hey Gregory,
I really appreciate you taking the time to share what happened. I’m so sorry for the frustration and confusion you experienced during your loan process. I can completely understand how upsetting it must have been to be asked for a DD-214 multiple times while you’re still actively serving. That should have been handled with better understanding and clearer communication from our side.
I also know how stressful it can be when expectations around closing aren’t clearly explained, especially when new document requests come up unexpectedly. You deserved a smoother and more respectful experience from start to finish.
We take this kind of feedback very seriously. It helps us see where we can do better in communicating, verifying policies, and supporting our service members throughout the process. I’d really like for my Client Advocate team to connect with you and learn more about your experience so we can address it properly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
As a first time homebuyer I was very nervous about the whole process. Working with Jaimie & her loan team was a blessing. They answered any questions I had via text, phone, or email very professionally and quickly. They made this experience for me so easy and walked me through every step of the way. I would recommend them 100 percent! Amazing Team!
Absolutely amazing!
Great service and professional staff.
