No home buyer enjoys applying for a mortgage because the process is inherently stressful and costly, regardless of how accommodating a loan institution may be. Overall, I was pleased with Veterans United (VU). And the reason why I chose them is because they are so highly rated for providing VA loans to veterans. (That would be me.)The worst experience that I had was with one VU coworker, named Kurt Saxton. He persisted at trying to bully me into bundling my car insurance with my new property insurance using one of the obscure insurance providers who are partnered with VU. It was so unnecessary because I already had excellent insurance with USAA which is a highly reputable company. Kurt even tried to convince me that I could not use USAA for my property insurance because USAA is not partnered with VU. After I reported to USAA what Kurt contended, I learned from USAA that Kurt had misled me. Kurt also tried to bully me into accepting an umbrella policy, in addition to property insurance. All of this was nonessential to qualifying me for a VA mortgage, especially since I already had USAA insurance, and USAA is the most reputable insurer in the country. Dealing with Kurt was a stressful waste of time. But for the fact that I needed a mortgage from VU, I would never have given Kurt the time of day. I dislike unnecessary high-pressure sales tactics being presented to me under the guise of trying to be "helpful", even after I had repeatedly told Kurt Saxton that I am not interested.
I would not recommend Veterans United to anyone. The way I was treated through the whole process as a first time home buyer was absurd. I was never able to get an actual answer. Always told “well this is just how it goes when buying a home.” Even was told at one point to “use google” when I was asking about something that my lender should have known the answer to or done their research to get me the appropriate answers. We received more information from the title company through the process than we did from Veteran’s United.
Response from Veterans United
Hey Shane,
I’m so sorry this was your experience—especially as a first-time homebuyer. That process can already feel overwhelming, and it’s our job to be the ones guiding you through it, not leaving you with more questions or sending you off to Google.
You deserved clear answers, timely updates, and a team that had your back from start to finish. I hate hearing that you felt more supported by the title company than by us—there’s no excuse for that kind of gap in communication, and I appreciate you bringing it to our attention.
If you’re willing, I’d really like to dig into what happened here. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
It went amazing. Everyone that was involved and was very helpful along the way. By far the best experience with getting a home. They are very quick with everything.
They made my first home buying experience seamless. Kalab Long and his team were amazing and we succeeded in landing my dream home! Veterans United online makes obtaining the loan so much easier. It tells you what to do by presenting what documents are needed. Then all you do is upload what they're requesting. Amazing experience!
Jay, Abbey and the team were a pleasure to work with as we moved toward the closing on our new home. They kept us abreast of what was needed to keep our mortgage application moving along without any delays.
Veterans United is a wonderful organization! Communication is their strong point!!! Professional and caring!! I would recommend them to everyone!!!!!!!! I look forward to a long, 30-year relationship!!! Thank you for everything and making this process so easy!!
Really clear and easy process. The app pretty much tells you what you need to do, and explains it in simple terms. The team was quick to adapt to any changes in the process. Thanks, y'all.
1st class service everyone is professional and caring.
Overall the process was seamless, the technology makes everything so much easier, and they know what they're doing. I would 100% recommend using VUHL.
My loan team did an amazing job. They stayed focused and were determined to give me the best service possible. Great job Chris.
Brent is the best
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From the very start, the Veterans United team was spectacular. Jeremy answered all of my questions and explained the entire process. The online platform was very helpful in providing clarity on what was needed when.
Veterans United is very consumer friendly and easy to use.
Marcia Walsh did a outstanding job.
Great team they were willing to put in the hard work to help veterans like me out with setting up with a home. Every step of the way they weee clear with communication and met my needs as not just a service member but a family man as well.
Everything went smoothly with a couple minor hiccups. When it came to buying homeowners insurance I was told I was not going to be able to get the loan because the roof was too old, which was not true. I ended up not using any of the quoted insurance companies and used a different one that ended being cheaper anyway. There was also some miscommunication between the title company real, estate agent and loan coordinator causing a delay in signing closing paperwork by one day.
From Start to finish Don was on it. He was responding to my texts late at night and on weekends. I never waited longer than 24 hours for any kind of response. The company gave me a 5 dollar gift card to Starbucks, so if you're a client and it seems like a just touching bases email respond to it.
