10/10 will forever use you guys
Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.
Everyone from the loan team to our agent was amazing. Incredible patient and understanding, the communication they had was clean and daily. Without them I wouldn’t have our house we call home. Truly lucky and blessed to have worked with this team.
I would like to say that from start to finish the Team at VU made me feel like I was family, not just another home seeker. They went the extra mile to make sure we received the finest home buying experience possible. The warm feeling my fianc
Veterans United made our home buying experience so easy and smooth. We are very pleased working with them.
The whole team at Veterans United was amazing and we couldn’t have had a better experience.
Jessica is the REAL MVP. Our reality of owning our dream home was made possible by her outstanding competence and dedication to us as a military family. Working across time zones and being responsive despite our international travel and hectic work schedules, she advocated for us, answered all our questions, worked closely with our realtor, addressed our concerns and ultimately made it all happen. She is, in a word, a blessing. And she’s got a great sense of humor, to boot! We couldn’t have asked for a better loan officer.
IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.
If anyone needed to use their VA Loan benefits, Veterans United would be the first place I would tell them to go! Thank you for everything!
Overall I have been very pleased with how the process has turned out. It was a very stressful process but we all got through it. I will definitely recommend Veterans united to my friends and family.
My home buying team were all very attentive. If I had any concerns they had answers within 24 hours or less.
Our loan took FAR too long to complete, two months to the day. This is our third VA loan and never have I experienced the low level of organization, or ability to read pain English when things were explained to them. Was told by Travis the appraisal fee had been waived and then he denied saying that. Was also told by Travis that the requirement to have our current house rented before we closed, he made a special call to tell me that, then denied it. He was that due to their lack of organization our closing date was changed so many times,v it was hard to have it rented by closing. Our original closing date was Januaary 9 and we didn't close until February 20! They acted like i was not being truthful. There was a mistake by the listing agent bin regard to the year the manufactured home was built, which resulted in a very pointed comment by Dawn alluding that I intentionally provided the wrong year, and it also resulted in having to scramble for insurance at the last minute. Totally avoidable. There are far too many examples to list here if the nonsense we went through. The entire process was beyond stressful. Whatever Lee Satler went, he needs to come back. I never have been spoken to or writren to in the manner I was between Dawn and Travis.
Response from Veterans United
Hi Andrew,
I’m really sorry your loan process took so long and was filled with so much frustration. Two months is a long time to be dealing with delays and miscommunication, and I can only imagine how exhausting that must have been—especially since this isn’t your first VA loan. It’s disappointing to hear that you felt unheard and that there were conflicting messages along the way. That’s not the kind of experience we want for our borrowers, and I completely understand why this left you feeling frustrated.
I’d really like for my team to look into what happened here and see if there’s anything we can do to make this right. If you’re open to it, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We truly appreciate your feedback and would love the opportunity to learn from your experience.
Anyone in the process of looking to buy a home and in need of a straight forward representative for home loans, I will recommend Veterans United Home Loans as their first choice.
Everyone was great! Thank you so much for truly showing me you cared about me!
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
This was my first time buying a house and the team made me comfortable even when the process got overwhelming.
I have had several homes in the past and each one was a huge hassle to get to closing. I have lived in a motor home for the past several years primarily because I didn’t want to spend the money houses cost. But also because I didn’t want to endure the buying process. It has always been difficult in the past. Then I found Veterans United. More like they were highly recommended to me. So after my niece and her family convinced me to look for a house, I signed on with Veterans United. Almost immediately Brittany contacted me. Admittedly it took a while to get to closing but that is mostly on me. It took me a bit to find a house I liked. After that it was almost like I was a spectator. Brittany and the entire team took me in and things started happening much faster than I anticipated. They worked with my realtor too. Even the closing was pretty straightforward. Then Veterans United sent me a gift package. How very thoughtful! Brittany followed up the day after closing and congratulated me for my new home. I couldn’t have been luckier with the team that worked with me! I would and will recommend Veterans United to anyone of my veteran brothers and sisters who are looking to get a home using their VA entitlement. Thanks again team!
