Great communication and very transparent with everything that was happening to complete the refinance!
Promise, Allison, and the entire team are great in making this happen. Thanks a lot to the VU family. Have already recommended to some veterans. Thanks again!
Veterans United hands down the best to work with. They will take care of you throughout each step in the process. The team became an extended family and always welcome to my new home they help me and my family purchase.
I left all comments above, no need to share with the world. I hope the company improves based off the information submitted. Thanks, Disappointed Disabled Veteran
Response from Veterans United
Hey Benjamin,
I’m really sorry to hear that your experience didn’t live up to your expectations, especially given the great things you heard about us from Mr. Johnson and his family. I can understand how frustrating it must’ve been to feel like you didn’t get the level of service you deserved, especially when it came to choosing the right loan terms and dealing with communication issues during such an important time.
It sounds like not being able to get a new loan estimate when you needed it and feeling stuck with an interest rate that didn’t align with your goals really added to the stress. I’m also sorry to hear about the issues with closing, especially with your loan officer being unavailable and delays with funding. That’s a frustrating way to end what should be an exciting process.
We'd love to look further into this, especially to see if there was more we could’ve done regarding your closing costs and interest rate options. Our Client Advocate team is here to help, so if you're open to chatting more, please reach out to us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but don’t hesitate to reach out anytime.
Kyle and his team have serviced my last 4 home loan/refinances flawlessly!
My wife and I have worked with other companies but none have compared to VETERANS UNITED HOME LOANS! The prompt communication kept us in the loop through the whole process and ensured our loan closed fast and without any issues.
I did my first VA loan with Kyle and his Team 3 years ago and this time it was no different. The customer service they provide is top notch.
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We are seriously grateful to VU for helping us through this process. This team made a potentially stressful time so much smoother for first time home buyers. This team made it possible for us to move into a home that we love! Thank you VU for taking care of your Veterans!
The whole team was great. They took the time to explain when I had questions, always prompt with giving updates, and very courteous. I’m a first time home buyer that needed assistance and I received that and more.
Thank you so much for your hard work and your team! Everything process went really smooth!
