Very poor customer service . Hard to believe they would treat other vets this bad .
Response from Veterans United
Hi Scott,
I’m really sorry to hear about your experience with us. It’s especially hard to hear that, as a veteran, you felt let down by our team. That’s not the kind of service we aim to provide, and I completely understand how disheartening this must have been for you.
My team remains available to learn more about what happened and see how we can make things right. If you’re willing, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and if you reach out after hours, we’ll get back to you as soon as possible.
At the beginning I didn't know what to expect, but Rick and his team assured me that they would be their to help me through the process. Thank you Veterans United if I had to do it all over I wouldn't do it any different.
There were several delsays due to the appraiser.
Response from Veterans United
Hi Jeff,
I’m really sorry to hear about your experience, especially with the delays caused by the appraiser. I can imagine how frustrating it must have been to deal with constant delays and feel like you weren’t getting clear answers along the way. That’s not the level of service we aim to provide, and I appreciate you bringing it to our attention.
We’ll be looking into your appraisal process to see how we can help avoid similar delays in the future. While Veterans United doesn’t have direct control over third-party providers, we know how important it is to work together to find solutions and keep the process moving for you. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how stressful it can be when unexpected delays pop up.
We’d love to dig deeper into what happened and address this as we are able. If you’re open to sharing further, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST, but if you contact us outside of those hours, we’ll respond as soon as possible.
I was not prepared for the way I felt all through the process of buying my new home. I was a little worried and flustered at times but Veterans United and the team I was assigned to were great… they eased my mind throughout the process. thanks, Curtis, Leah and Logan.
Great Supportive Dedicated Team of Professionals. Very Much Appreciated. Greatness.
Thank you Faith, Tiffany, Josh Daniel and all team members who helped me. Delores Rudd
I cant say enough great things about Veterans United. If your a Veteran and thinking of using your VA benifits, seek out VU. They will not disappoint. If they could get me into my dream home, then you can too. Thank you all at Veterans United.
Alex and his team did a great job and were much appreciated. They ensured and continue to that we are getting a fair rate. I won’t buy another home without going through veterans united thanks to the impression they made.
We fully recommend Tyler Dunn and his VU crew. We cannot believe how simple and quick our refinance went. Tyler kept us up to date every step of the way. He and his VU team are a true honor to their profession! Highly recommend Veterans United for your home mortgage and/or refinance needs.
Greg & Sue Lozier
U.S. Navy Veteran
Shelby, NC
Outstanding
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I was told by another company that I was unable to obtain a home loan. I put in a call to Veterans United and asked them to see if they could do anything for me, and less than 3 months later I was moving into my new home! Don't mess around with anyone else, come straight to the pros and get it done!
