Thank you to all the individuals that made home ownership happen for me. Life has been difficult the last few years and everyone at Veterans United made the process as easy as possible. You do not know how much your help means to this Marine veteran. Semper FI
This time around we found success and the home that is a great fit! The only reason for the loyalty to VU was because of the positive interactions on the first attempt to purchase a home.
If I said, Thank you all, and thousand times, it would not be enough... but for the last time...
Thank you & God bless you all!
Overall my experience with Vetrans United was great. I would highly recommend to any veteran looking to purchase property.
Great experience and easy to keep the ball rolling with the to-do list
Thanks for your part in the preaproval process, answering my questions and concerns during closing. It's a dream come true.
My wife and I got our first house but wouldn’t want to go through that experience again definitely felt unsure if we was getting the place and wasn’t explained well or at all about every process so we never knew what was going on.
Response from Veterans United
Hey Johnathon,
First off, congrats to you and your wife on your first home! I’m truly sorry to hear that the journey to get there was so stressful. Buying a home should be an exciting experience, not one filled with uncertainty. It sounds like we could’ve done a much better job of keeping you in the loop and explaining each step along the way. I understand how important clear communication is, especially when it comes to such a big decision.
If you’d like to talk more about what happened, my client advocate team would be happy to listen and see if there’s anything we can learn from your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, but please reach out anytime that’s convenient for you.
Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.
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Absolutely Amazing!
It was a challenge going thru the loan process with Veterans United. But, well worth the experience. The loan officers ( Kimberly and Amber) assigned to me made a complicated process seem like a walk in the park. LOL! There was tons of paperwork to docu-sign and a mountain of documents needed to prove who I was and inspections on my future home to assure the homes' safety and worth. In the end, I was approved for my dream home with an awesome 3.5% interest rate. Their assistance didn't end there. They made sure my dream home would not make me house-poor by keeping my debt-to-income ratio in line. I had to be debt-free (including credit cards) to make the numbers even out.
Thank you so very much!
