I loved my experience with Veterans United! My loan team was consistently helpful any time I had a question or concern. They always knew an answer to any problem I had. At no point did it feel like a sales pitch when taking with a loan officer when shopping for rates, which was extremely nice!
Buying a home is a step by step process and Dan, Kurt, Tosha, Jeff, the staff that helped me with myChecklist, and everyone else that insured l understood the process of buying a home. The team I had is a Dream Team of Excellence. The team is second to none. I challenge Veterans United to continue to provide the service of excellence and with greatness to have a magnificent results for veterans like me one veteran at a time. Job well done!!! The Lord has blessed my wife and I with the success of a home ( Making Each Day A Masterpiece)!
The leading team made the loan process very easy.
No company beats Veterans United! We will never go with another loan company—we’re VU family for life!
Thank you again the entire Veterans United team that saved our dream home. My family and I truly appreciate you all.
As a first time home buyers I believe I was in the best hands possible.
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Overall the service was great. We hope to business with the company again.
It was an amazing and smooth process. Communication was quick with ready availability when we had questions.
The communication between agents was nonexistent. When the agents called me, they had no idea who else i was working with or what stage of the process I was in. The communication between the agents and my wife and I was absolutely terrible.
Response from Veterans United
Hi Jacob, We appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. We are sorry to hear that your real estate agent did not provide the service nor communication your deserved. While we do not have control over that aspect of your journey, we can certainly reach out to our VUR team for further assistance. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
This was the best home buying experience I’ve ever had. I went in shopping quotes with other lenders and the VU team easily won me over by making the process so painless and actually caring about me instead of only seeing a payday.
Overall a great experience. Would definitely recommend Veterans United to any Veterans buying a new home
