Matt and Renee went above and beyond and assisted me along the way. They explained what was needed and maintained communication throughout the process. They should be rewarded for their dedication and exemplary customer service!
Dylan, Nate, and Ofelia were knowledgeable, attentive, and all around amazing professionals. Answered all questions quickly, and kept us in the loop every step of the way.
I highly recommend Veterans United Home Loans. They streamline the process through the use of their online portal, making obtaining a loan as painless as possible. They are prompt, available, and professional, always willing to answer any questions or walk me through documents. They understand veteran issues and concerns that are often lost when doing VA loans with other organizations. My rate was outstanding as well!
Go with Josh Schultz!
Veterans United take their work seriously and treats veteran and their family as their family. Knowing that this company hires veterans and their families to work for them, gives veterans a comfort to have their staff work with them and guide them towards a successful home purchase or refinance. It gives us great honor and pride to refer Veterans United to any fellow veterans and their family members for home purchase.
This is the second time we have used you guys. You all are very professional and prompt. I give you a 11 out of ten!
Steve was a knowledgeable loan agent who got things done. His team was very helpful whenever I needed advice or assistance. My loan was approved quickly, correctly, with no snags. I would recommend Veterans United and Steve (along with his team) to anyone.
After the excellent service we received from our team, I would not hesitate to recommend Lila Kim, Ryan Williams, Ryan Smith and anyone else involved along with Veterans United Mortgage.
All and all it was a easy stress-free process. As a first time home buyer I really appreciate what my team was able to do to get my family into our new home. I would give perfect 10s to everyone!
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Veterans United has the best experts personal who help me and will help you to make your dreams real.
Don’t do it. Just don’t do it. It’s not worth all the hassle these folks put you through. I feel resentment toward my own home now because as I sit in it all I can think about is how awful my experience with this company has been. A friend of mine who is in real estate tried to convince me to go another route on several occasions because of how poorly organized and operated this group is but I was already too deep into it and went through with it anyway but I wish I had listened to him. I wish I could give a -5 stars on this. Just poor on all accounts. Poor poor poor.
Response from Veterans United
Hi Austin, thank you for sharing this honest feedback with us. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. We apologize that your experience was negatively impacted. So much effort goes into every loan application to meet expectations for communication and while we are glad that you are a new homeowner, we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our commitment to serving you is ongoing and it is our goal to improve, so please do not hesitate to contact us if you wish to discuss things further. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
You guys rock!
