We have been loyal to Veterans United for many years. However, this experience has been the most rewarding, challenging at times, but well worth it. The communication by Taylor our concierge never stopped. She was always sending updates for movers, insurance, utilities, and just checking on the morale at times when we hit some slick roads. Always professional and constantly researching information to help us with our move. Thank you very much!Our Transaction Coordinator, Britney, is simply amazing. Always seeking solutions to problems, never skipped a beat, and never wasted time by forgetting to ask for something or send something. Every weekly closeout we could expect accurate updates regarding homework due or how the process was currently going. Extremely organized and people friendly, which made the experience that much better. Thank you for the magic you worked!Additionally, we received the best insurance brief that has ever been explained to us. Very informative and explaining all questions asked at a level that made sense. Thank you for taking the time at closing hours to explain.From the start, Zach ensured we had his personal number to reach him at all times. Very open and eager to work for us, while also taking the time to get to know us to the level of being able to talk about the process, family, and advise. Highly intelligent, completely transparent, and every recommendation made, worked out. We greatly appreciate all your advise, hard work, and the good time through the challenging!We couldn't have had a better Realtor. The constant communication and effort to ensure the shared understanding from the beginning till the end was absolutely impressive. The level of professionalism and the ability to multi-task, dual hat as our Realtor and at times the sellers Realtor while representing other clients is an indication of the level of intelligence and experience. Lastly, if you want someone that knows when to pump the brakes, apply pressure, and never gives up, we 100% recommend Mackenzie Robertson!
Great program for every VET out there.
This was the worst experience I have had with Veterans United. They ripped us off because thier employee made multiple mistakes. We will now being paying that cost for the rest of our loan. I will not be recommending them as I have done in the past.
Response from Veterans United
Thank you for this information Wayne. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. We are committed to finding out the circumstances around paying more than anticipated that caused you to feel this way and to ensure a better experience for future customers.
When you are committing to such a huge financial decision, it helps to know that you are working with experts. The team I was assigned to were undeniably that and were patient and responsive to all of my first time home buyer needs. 10/10
I would recommend Veterans United to my fellow veterans for their mortgage needs.
Veterans United really does what they say they are going to do, from starting the paperwork to closing they stay right with you. I have never dealt with a company who is really their for their clients and it was an experience that I think every vet would benefit from. Thank you all so very much.
Veterans United will help u from start to finish no matter how much time your loan process takes. They really want to help u achieve your home ownership goals.
My loan team was the very best! Communicated well with me every step of the way. Stayed on track and made my home buying process unbelievably easy and fast!
Veterans United provides veterans a stress free and seamless process.Was consistent in keeping me informed and providing detail information to keep the process moving in a timely matter. Will definitely refer Veterans United to all my veteran friends.
Made the process of getting a loan easy and hassle free. Always responded quickly when I had questions.
I highly recommend working with Veterans United. Our experience with the company and especially their outstanding and professional staff made our recent home purchase one of the easiest ever after numerous purchases and refinances. Their employees keep you informed throughout the process and act almost like an advocate. Can't recommend them enough!
