Response from Veterans United
Luis,
I appreciate you writing. Our Client Advocate team is here for you when things don’t go as planned. We're here to help if you'd like to discuss any lingering questions or concerns. Please reach out when you need us. We'll be here for you.
Sincerely,
Kendra, Client Relations
Brittney Christian had a difficult time receiving documents from our employer’s respective HR departments and our realtor. Her email address was not able to receive documents. Therefore, she repeatedly asked for information that was already submitted to her multiple times. She did not offer an explanation for the insistent confusion. She also did not return voicemail messages or respond to emails.Randy Groner was satisfactory to work with. He did return voicemail messages.Eric was satisfactory to work with. It was easier to reach him compared to the rest of the loan team. He did not always have the answers, but he reached out to the rest of the loan team and searched for it. I suggest better communication amongst his team so he is up to date.Mike was our home insurance point of contact. He was excellent. He explained everything thoroughly and answered our questions. He was easy to reach by phone and email. He was up to date with the rest of the loan team and ensured we were good to go for closing.Every time we submitted documents, new ones were requested. Our closing date was three months later than anticipated because it seemed as if the Veterans United loan team were unaware of which documents were required to close. They would turn around and tell us they needed something else. It would have been a faster sale/buy if they shared what was required from the very beginning of this process so we could get the documents to them earlier.At the day of closing, our realtor, the lender, and us tried to reach the loan team. We called four different people. No one picked up the phone. The loan team was aware of our closing date and appointment time. We spent an extra hour at the attorney office waiting to hear back from Veteran’s United if everything was approved on their end for us to leave. This entire process was frustrating and disheartening as our lives were held hostage for five months waiting.
GREAT TEAM, AND I WOULD CERTAINLY WORK WITH ALL OF THEM AGAIN! :)
Great experience! Change nothing!
This seemed to be a rather difficult purchase, but Chance and his team jumped through every fiery hoop, keeping me informed every step of the way. Thanks guys!
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From start to finish everyone was soo very helpful! I was in a situation where I was living in a hotel while waiting to close. The entire process was completed in 20 some days from pre approval to closing! I can’t say enough how appreciative I am for everyone’s hard work! Thank you all!!!
I absolutely loved my experience with Veteran's United! I am a mom of two and needed a place for me and my babies! Now I am buying a nice house for cheaper than I could have rented!
Veterans, if you are looking for a company with a complete, serious and experience team to assist you in the home purchasing process, let VA United walk with you during the process. If I have to remarry, I will marry VA United again.
I may say the same slogan, Thank you for your service and God Bless you all.
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Experience first-hand why 355,372 homeowners give us a perfect score!
My first VA home loan was a bit of a shaky one I never felt well informed and guided through the process and how it would transpire, I can honestly state this was a cake walk.
Never felt like I was out of the loop or stranded on an island. Now I know how a bride must fell being walked down the aisle by her dad.
We couldn’t have chose a better team to work out our new mortgage for us. Trevor was fantastic and made sure he asked for every single document under the sun so that when it got to the underwriting phase, it was as stress free as possible. We also text him every day about rates and he would reply any day at any time (even on weekends which floored and impressed us). We couldn’t be happier having gone with Veterans United and will absolutely recommend them to anyone!
The whole Veterans United team were amazing and made my home buying experience a great one! All questions were answered quickly with almost no delay at all so communication was outstanding from start to finish! My realtor even said that was the fastest closings she’s ever had! I would highly recommend using Veterans United if you’re purchasing or refinancing a home! Shout out to Doug, Jared and Phoebe…thanks so much!!!
Nicole and her team were with us every step of the way. We couldn’t believe how fast we closed and how very thorough and at ease they made our home buying process. I would definitely recommend Nicole and her team to any veteran seeking to own a home. We are beyond excited!!
