Started out very good. Ended up missing closing date do to VU not sending me all the paperwork I should have filled out until day before closing. This put my family and I in a hotel for two weeks on my money. Could not get a response from my loan coordinator when I had questions, emailed and left voicemail numerous times. Ended up spending tens of thousands of dollars on a zero down VA loan. Loan officer was away for the closing and it took me threatening to walk away from the deal to get any of his associates to get involved and fix the issues. I have bought and sold several homes on VA loans this is hands down the worst experience I have had. I will not use VU again.
Response from Veterans United
Hi Bobby,
I’m truly sorry to hear how difficult this experience was for you and your family. Having to cover hotel costs and feel unheard when you were reaching out for help would be incredibly stressful, and I regret that you were left with such a poor impression of Veterans United. No veteran should walk away from the homebuying process feeling this way.
My team would appreciate the opportunity to listen if you’d like to connect directly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Aaron, Lindsey, and Julia were a phenomenal team for us and we greatly appreciate all they did!
I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!
Trip and Levi were exceptional. Buying a home is very stressful but Levi and Trip kept me informed almost daily. Levi definitely let me know if something more was needed from anyone and Trip though we ran into a money issue on literal closing day - he helped me past the finish line with my forever home.
Jason Bals and my team were very professional, checked on me constantly, did evrything they could to get me in my forever home.
Extremely easy process and very happy I went with yall
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OMG!!! The experience I had with Veterans United and my Loan officer Mr. Steve was an amazing experience. From the time I got pre-approved to my closing date I never felt I was alone in the process. I was made to feel like I was my loan officer and Real Estate Agents only customers. No questions that I had went unanswered. I would recommend my entire team to anybody. The whole process was just too easy to be true to me at times. I'm grateful for ALL the hard work that was put in to ensure that I got into my dream home.
The whole Team was awesome!
Stephen, Hilo, Kayla, and sorry if I forgot anyone. They were motivating, supportive, knowledgeable, great attitude every step of the way.
I am very grateful for all their help and support! I would definitely recommend Veteran United to everyone and would go through them again!Thank you!
Very respectable and kind. Always on top of things and willing to answer any questions you have at any time with prompt responses.
I just wanted to take a moment to sincerely thank you for such a fantastic experience during my homebuying journey. From start to finish, your team made the process smooth, stress-free, and incredibly efficient.
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The team was great from my realtor agent all the way the finance team. Couldn’t ask for a team
Wes and the team were amazing and helped me at every step of the loan process. I would recommend Veterans United to any Veteran!
Highly recommend. Over and over again! So many ways to communicate throughout the process. Can't say enough good things.
Using Veterans United was better than I could have imagined! Zach Ward and Travis Crowley were absolutely wonderful to work with.
Everyone did awesome job.
