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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
448,893 reviews
655 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Army
Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
Army
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Clear Responsive Experts Tony D., Army
Marines

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 448,893 unfiltered reviews

Starting on Page 350 of 14,964. Return to Page 1

5 out of 5 Stars
headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

3.5 out of 5 Stars

Overall, a great experience working with the entire team throughout the home buying process.
The marketing and sales push when you start inquiring about the loan can be overwhelming. Remember they are a company who is trying to provide a service/product, just like everyone else. They know you will be looking at companies and will provide you everything they can, to demonstrate their ability to meet or exceed your needs.

headshot image of Shawnee Holsten

Loan Officer: Shawnee Holsten

NMLS# 2055995

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

4.5 out of 5 Stars
headshot image of Brad Mendosa

Senior Loan Officer: Brad Mendosa

NMLS# 2020947

5 out of 5 Stars
headshot image of Adam Hastings

Loan Officer: Adam Hastings

NMLS# 2709229

5 out of 5 Stars
Photo submission from Dahlia A.

I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!

headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars

I didn't think I would be able to say I'm a home owner by the grace of God and veterans United, they walk a old veteran to home ownership, thanks for everything u guys are great 😃

headshot image of Tommy Heller

Loan Officer: Tommy Heller

NMLS# 2053002

5 out of 5 Stars

Veteran’s United offers comprehensive services to veterans for both buying and selling. They’ve always made it an easy process to accomplish my needs. I’m very pleased with their services.

headshot image of Suzanne McClain

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
headshot image of Todd Keicher

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars

The site and instructions were very clear and helpful throughout the whole process.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

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5 out of 5 Stars
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

5 out of 5 Stars
headshot image of Jonathan Koenig

Loan Officer: Jonathan Koenig

NMLS# 1758193

5 out of 5 Stars

The service was excellent

headshot image of Krystal Palmer

Loan Officer: Krystal Palmer

NMLS# 1110490

5 out of 5 Stars
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
headshot image of Derek Russell

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Photo submission from Contrisha T.

OMG!!! The experience I had with Veterans United and my Loan officer Mr. Steve was an amazing experience. From the time I got pre-approved to my closing date I never felt I was alone in the process. I was made to feel like I was my loan officer and Real Estate Agents only customers. No questions that I had went unanswered. I would recommend my entire team to anybody. The whole process was just too easy to be true to me at times. I'm grateful for ALL the hard work that was put in to ensure that I got into my dream home.

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

2.5 out of 5 Stars

I rate a 5 because my original Loan Officer was very unprofessional and once I reached out and had them reported. Josh the other Loan Officer took over and helped resolve the issue and help close. Josh had been a huge help throughout the process. Very informative, professional, and HONEST. My loan experience was not fantastic. My loan was delayed multiple months due to the negligence of the first Loan Officer. Resulting in reinspections and more money spent than needed. I was in a position where I was uncertain if the loan would close.

Response from Veterans United

Hi Ethan,
Thank you for taking the time to share your experience and for the 5-star rating, even after the difficulties you faced early on. I’m really sorry to hear how stressful the start of your loan process was and that it led to delays and added costs — that’s never the experience we want for our borrowers.

I’m glad to hear that Josh was able to step in, help get things back on track, and provide the kind of honest, professional support you deserved from the start. I’ll make sure your feedback is shared with our leadership team so we can continue improving how we support Veterans and their families throughout the process.

If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time.

5 out of 5 Stars
headshot image of Kevin Ohlendorf

Loan Officer: Kevin Ohlendorf

NMLS# 2091574

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

Best experience I’ve had buying a home.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars

Philip , made my home buying journey very straightforward… without the stress..very professional..thanks again..

headshot image of Philip Hojnowski

Loan Officer: Philip Hojnowski

NMLS# 1254234

4 out of 5 Stars
headshot image of Kyle Rutkoski

Senior Loan Officer: Kyle Rutkoski

NMLS# 1450360

5 out of 5 Stars
headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

4.5 out of 5 Stars
headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars
Photo submission from Ciara A.

Highly recommend. Over and over again! So many ways to communicate throughout the process. Can't say enough good things.

headshot image of Samantha Rustemeyer

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

3.5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars

Very fast, helpful and thorough.

headshot image of Joel Gigler

Loan Officer: Joel Gigler

NMLS# 983692

4.5 out of 5 Stars
headshot image of Scott Finklang

Loan Officer: Scott Finklang

NMLS# 2357948

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