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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

405,944

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend
headshot image of Sydney Ovaitt

Loan Officer: Sydney Ovaitt

NMLS# 2026820

5 out of 5 Stars
Would Recommend
headshot image of Benjamin Western

Loan Officer: Benjamin Western

NMLS# 2113587

2 out of 5 Stars

It doesn’t matter if is 2 dollars or 2 million. We only get to use this loan once on a life time.

Response from Veterans United

Hi Vincent, One of the benefits of the VA home loan is that it is not a one-time benefit--you can use it over and over again! For borrowers looking to use their VA loan benefit a second time, they may have to look into using second-tier entitlement. Second-tier entitlement is an option to use what remains of your entitlement for a new home loan. One of the quirks of utilizing second-tier entitlement is that the VA requires a minimum loan amount of $144,001, and depending on how much entitlement remains, there may be a maximum amount you can borrow on a VA loan without needing to bring in a down payment.

Eligible service members and veterans can seek to have their full entitlement restored once the original loan is repaid in full or use their remaining entitlement to rent out their first home and purchase again with no down payment. The way to find out for sure how much entitlement is available to you is to order a new Certificate of Eligibility from the VA, which can be requested via the online eBenefits portal, by mail or fax, or by a lender on your behalf as part of a home loan application.

4 out of 5 Stars
Would Recommend
headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Would Recommend
headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

We loved working with Kody. He's a rockstar loan specialist!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend
headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

Amelia was fabulous

headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Veterans United helped us get into our first home! they make the process smooth and easy, I especially appreciate the web portal with the "to do list" it makes everything so much easier to get done.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

2 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Veterans United made our homebuying simple and stress free. I would reccomend VU to any veteran who's interested in purchasing a home.

headshot image of Stephen Erickson

Loan Officer: Stephen Erickson

NMLS# 1421194

4.5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

2.5 out of 5 Stars
Would Recommend

I'm going to be honest, i closed several weeks ago and my loan has already been sold-off to PennyMac.
This is highly discouraging. If I had known the transfer would have been so abrupt, I would have went with a local lender utilizing the VA loan. Big thumbs down. Here's to hoping transferring to pennymac doesn't impact my credit score.

Response from Veterans United

I am sorry to hear about your frustrations and understand your apprehension Lawrence.

We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out. We aren't set up to keep all loans for the long term, though, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans.

We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. If you have any concerns, please let us know! One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.

5 out of 5 Stars
Would Recommend

This is definitely the place to be if considering using the VA loan from my personal experience everyone I dealt with had great knowledge and had my family’s best interest in mind. They are thorough in everything they do and won’t hesitate to explain something until you know exactly what they are talking about. Thank you Veterans United I am more than happy with my experience!!

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Joshua Kittle

Loan Officer: Joshua Kittle

NMLS# 1035193

3.5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Veterans United is the best place to get a home loan. Have had many loans and refinance in the past and the professionals at Veterans United made this the easiest loan process that I have ever experienced. I highly recommend them without reservation and will use them again if I am ever in need for another home loan

headshot image of Whitlee Goostree

Loan Officer: Whitlee Goostree

NMLS# 1188778

5 out of 5 Stars
Would Recommend
headshot image of Alex Tuttle

Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
Would Recommend

You guys are the best group of folks working in unison. Words really can’t express how grateful I am. Here I stand, in my new home, all thanks to these knowledgeable, honest folks.

headshot image of Kevin Osterhaus

Loan Officer: Kevin Osterhaus

NMLS# 1960695

5 out of 5 Stars
Would Recommend
headshot image of Jessica Messing

Loan Officer: Jessica Messing

NMLS# 1750076

5 out of 5 Stars
Would Recommend
headshot image of Malcolm Swift

Loan Officer: Malcolm Swift

NMLS# 2086138

5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend
headshot image of Mitch Pearson

Loan Officer: Mitch Pearson

NMLS# 1407333

5 out of 5 Stars
Would Recommend

I really appreciate your help and what you are doing for us.

headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Wow! This is my second mortgage with VU. They turned things around for me twice!!

headshot image of Neil Hansen

Loan Officer: Neil Hansen

NMLS# 1766788

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

0.5 out of 5 Stars

I need someone to give me a call, 707 439 1101

headshot image of Lindsey James

Loan Officer: Lindsey James

NMLS# 1374324

5 out of 5 Stars
Would Recommend
headshot image of Kyle Boger

Loan Officer: Kyle Boger

NMLS# 1483287

5 out of 5 Stars
Would Recommend

Our next move is in 3.5 years. We will definitely use Veterans United when we purchase our next home.

headshot image of Terri Behrens

Loan Officer: Terri Behrens

NMLS# 1122291

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