Wes and Tammy promptly addressed all questions that I had. I had not done a refinancing of a home loan in some 15+ years, so their input was invaluable. I also appreciate the access and use of the portal to effectively work the needed tasks. Great Job; Thanks so much!!
Probably the most frustrating part of this experience was that we received a lot of communication early on but then as we actually got through all of the hoops, our closing was delayed several weeks due to lack of feedback on what was still needed.The final straw was a walkthrough inspection that required a handrail to be installed a day before we were to close. We worked through this for months and this was dropped on us the last minute.We will not be doing business with Veteran Loans again nor would we recommend them.
Response from Veterans United
Hi Tim,
I’m really sorry to hear about the frustrations you experienced, especially with the delays and last-minute issues right before closing. That’s not how we want the homebuying process to feel, and I completely understand how stressful and disappointing this must have been after months of working through everything.
The lack of clear feedback and the last-minute inspection issue with the handrail should have been handled much more smoothly. We know how important timely communication is, and I apologize that we didn’t meet your expectations in this case. My team would love the opportunity to dig into what went wrong and see how we can prevent something like this from happening again. If you're open to it, please reach out to 1-800-212-5200 or ClientAdvocate@vu.com.
The team at Veterans United provided me with exceptional customer service, beyond my expectations. I recommend Veterans United to any veteran seeking a home loan.
Arrr, mateys! If ye be lookin' fer a treasure chest full o' smooth sailin' and grand service, look no further than Veterans United Loan Company! These fine folks be the true captains of their trade, guidin' ye through the stormy seas of home buyin' with ease and expertise. They be treatin' every landlubber like a true mate, and helpin' ye secure yer dream home be their ultimate booty. Raise the Jolly Roger and set sail with Veterans United, fer they be the finest crew ye could ever wish fer! Arrr!
8 would definitely recommend Veterans United. We were guided every step of the way and any questions were answered or at least acknowledged within one business day, usually the same day. Very polite and professional
I would recommend any Veteran to use Veterans United. They made the process of buying my first home very comfortable. My questions would get answered, & if they needed any documents from me it was easy to send it to them through their secure portal. I would always know where I was in the process with the "Things to do" list. I can truly say that I was glad that I chose Veterans United Home Loans as my lender!
VU helps veterans and stays competitive with rates and pre-approval.
Felecia and Jennifer made buying our home easier than I expected.
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Veterans United Team,I am writing to express my heartfelt appreciation for the incredible service and support you provide to veterans and their families. Your commitment to ensuring that we have access to the resources necessary for homeownership is truly commendable.In a world where customer service can often feel lacking, your team stands out as a beacon of reliability and compassion. It’s reassuring to know that no matter the time or day, you are always just a call away, ready to assist with any inquiries or concerns. The dedication you show to your clients reflects a strong moral sense and a genuine desire to make a positive impact on the lives of veterans.Your efforts do not go unnoticed. The work you do not only facilitates the dream of homeownership for many but also fosters a sense of community and support that is invaluable. Thank you for being a trusted partner in our journey towards securing a home. Your professionalism and integrity inspire confidence and hope.Once again, thank you for your unwavering support and commitment to serving those who have served our country.Warm regards,
Jeff
Veterans United was the perfect fit for us! They have a top-notch team that helped us along every step of the home buying process. Ryan, the loan officer was absolutely awesome. He answered all of the questions we had and never left us in the dark. He was always friendly and courteous and took the time to keep us posted on the process. The underwriters (who we never directly talked to) were fast and very efficient. I can't really believe how fast everything really went. Tammy our real estate agent, went above and beyond for us. It took us months to find the perfect house, and she stood by us the entire time. She was always a call or text away. She listened to all our wants and needs and never pushed us in any direction we didn't want to go. First American Title company was fully prepared the day of closing and the staff there was also very friendly and courteous. Overall this experience was flawless. We give them two thumbs up, an A++++ rating, and we would highly recommend Veterans United for all your one-stop shop home buying needs!
This is our second home purchase with Veterans United and we couldn't be happier and I strongly recommend that anyone else use them and they'll be fully satisfied and well cared for.
