The communication was very poor. One example was with the appraisal. I called and asked 3 weeks before closing how the appraisal was going. I was told that the person doing the appraisal was not able to get in contact with anyone to get access which was not true because he had talked to both relators about getting access. I had to call again just before the closing date and found out that nobody knew that it had not been done. It finally got completed and because of that the closing date was moved back 2 days.
Response from Veterans United
Hi Scott, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay.
Veterans United staff will go the extra mile for you to make your home buying experience as smooth as possible.
It was nice to feel a sense of someone having my back during this process. It gets worrisome when it seems everyone is just out for their best interest but having VU helped me feel as if someone did have my best interest at heart.
We had a great experience using Veterans United. Our loan specialist, Nick I., was the best of the best. Our underwriter contact, Amanda, also went above and beyond to make our loan process smooth. We will definitely recommend VU to all of our friends and family. Thank you again for helping my husband and I buy our first home together!
I will refer anyone that is in the market to Veterans United.
I will definitely be recommending this team to every one I know that will be purchasing a home in the future!!
Ready to see for yourself?
Experience first-hand why 319,586 homeowners give us a perfect score!
Other than the underwriting process the whole experience was outstanding.
As a veteran family, we have used the VA homebuyer certificate earned with my husband's and my own military service. We were extremely impressed with the way that Kyle and his team handled our loan. Veterans United provided the best service we have ever experienced with a VA lender. We closed escrow quickly and felt supported throughout the process. We have and will continue to, recommend VU to our friends and family, they are simply phenomenal at their work and we are so very grateful!
