For a national company, this one gives you the opinion that they are your local bank. Everything was handled professionally and as effortlessly as one could expect for a home loan. The internet process was easy and through. Questions were quickly responded to. I was definitely impressed that everything was able to be done online, with only the notary coming to my house to sign final documents. I would definitely recommend them.
Working with Veterans United to refinance our home was an absolutely great experience. The process was fast and easy with great customer service. We definitely recommend Veterans United to anyone looking to purchase or refinance a home!
Veterans United was an absolute pleasure to deal with during the home buying process. When they say that they will beat any competitors offer, they mean it and then some. Our loan officer even went above and beyond by interfacing with the VA directly to get my entitlement restored after the sale of my previous home. I appreciate everything that they did to make my families move that much easier.
My experience was great overall, everyone on the team I worked with at Veterans United provided outstanding service and I could not be happier with the process from start to finish. I can recommend Veterans United Home Loans without any hesitation to any veteran looking to utilize their VA home loan.
I recommend Veterans United! As a veteran, I felt secure and was able to trust them and the process, which is important when purchasing your first home!
I'm so grateful for Veteran's United I was so afraid because of the Market that I wouldn't even be able to get a house, but you guys made it happen thank you so much! My daughter and I are truly blessed!
I would personally recommend Veterans United to anyone looking for a home.
Juliana team willl take good care of you and your family needs.
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As a Veteran at times we can feel like no one understands us as individuals and that can make things uncomfortable at times especially when purchasing a home. I would recommend Veterans United to all my fellow Veterans as simply put "They Get Us". The process is smooth all the way to closing making the experience enjoyable and comfortable. No uncertainty nor confusion. Not to mention the beautiful kits they send in the mail to place in your new home. I am proud to say that I AM now a part of the Veterans United Family. Thank you
I did not want a home warranty and was promised that it would be looked into. Nonetheless, I never got another response and ended up having to pay an additional $450 at closing. Speaking of closing costs, I felt totally lost when trying to figure out what I would need to be paying since day 1. I asked multiple times about duplicate charges for inspections and was promised everything would “balance out in the end.” I had to submit invoices for inspections twice since the estimates I was sent kept including things that I already paid for. I just don’t think things are oriented well for first time homebuyers and I don’t think the customer service is up to par for me to use this company again.
Response from Veterans United
Andrew, we appreciate your feedback on this matter. The home buying process can certainly get stressful, especially when costs are estimated throughout the loan process. Our team will be researching your comments to determine what we may do in the future to help prevent a similar misunderstanding with regard to the warranty; that is not something we set up or negotiate so determining what happened will be important to understand and assist communication with future clients. We know that preparing you for all bonafide costs is part of our commitment to excellent service. The process for disclosing the costs of a loan is managed very closely. Relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
Great company to work with. A+
Good job by everyone.
The whole process was made easier from the whole team. They always answered all my questions and if they didn't know it at the time, they would find out and let me know. Love them all.
