Listen Vets! This is a tier 1 company. Their customer service in my opinion is unmatched. I'm a 10 year Army Vet and this was my first home. I was pre approved in minutes and started looking for a home 2 days later. I ultimately found and closed on my home in a little over a month. These guys walk you through every step of the loan process from helping you find a realtor to helping you plan your move, set up your cable and utilities and even an alarm system. All I did was upload a few documents and found a house. Very convenient. Never stepped in an Office. Super easy Process.
Whether you are a first time homebuyer or your buying your 12th house I would highly recommend VU! They stay with you every step of the way! It doesn’t matter what your question may be, they have the answers you need!
I have recommended VU to other veterans that was considering purchasing a new home. My experience in 2017 when I initially used VU and now with this most recent re-fi. The only thing in both are the follow-ups the "to-do" list - was a little frustrating at times but overall both experiences were less than 90 days from start to finish.
The process was smooth and easy. The loan officers were on top of everything.
Veterans United helped me get through the process of getting a home easy ,but I do have to say to really do your homework before you do go house hunting.make sure your real estate agent helps you as well and really check inspection.i have to say i now own a home but it's been a nightmare due to plumbing issues since day 1 and not being able to use bathrooms drains and toilets backed up and shower actually cleans bedroom floor after you shower .it's been a hot mess like I really would like to say alot of bad things but it's not veterans United fault it's more of buyer beware it really sucks but I have to home.i hope I was able to help you not make the same mistakes.
Veterans United made our dreams come true I highly recommend them our Loan wasn't easy and they made it happen thank you so much
Veterans united home is on point...
Thankyou for taken the time with me and keeping me fully inform, and helping to getting my beautiful, home. Once again THANK YOU.
I will never finance through Veterans United again and everyone of my peers and subordinates will be advised to steer clear. VU repeatedly left me stressed and confused due to their overall lack of communication or unclear messaging. My home was successfully purchased but the only reason I went through with the deal was because I was PCSing and on a timeline.
Response from Veterans United
Hello Michael, we are aware that certain aspects of the loan process benefit from exceptional attention, detail, and communication by all those involved. Thank you for sharing your voice and for bringing this to our attention. We apologize that our service did not provide the personalized experience you expected throughout the process. It is our goal to provide consistent and personable communication to everyone we serve. Your comments allow our Client Advocate team to research further for learning opportunities. We are always looking for ways to prevent issues and create an outstanding customer experience. Please connect with us further to help us understand how we might look to improve and continue our commitment to provide outstanding customer service.
Holly Wallace, Chris Cole, Jackie Holman and others on my team were very professional. They all assisted me with my homebuying process in some way. Each person contributed in a very special way and for this I thanked them. They made my home buying process possible. Thank you team for an outstanding job.
If you can, I would recommend working with this team of exceptional people.
The Veterans United team that we worked with was amazing! They made the process so easy and possible. The downloading of documents was very easy. And the team always keep us updated on what was going on.
We could not of gone through this process without Bo Clapp.
I got not run around like I was at my prior mortgage company and there's no way I would use any other mortgage company. If you are a veteran then use Veterans United because you deserve no run around games!! This was the fastest I've gotten from start to finish
Kaelynn Hendricks... was a pleasure to work with you. And Jordan who started our journey. Thank you to everyone who made this possible.
